General Manager, Licensed Cosmetologist
About The Position
The General Manager at a Madison Reed Hair Color Bar is an entrepreneurial leader responsible for business results and for inspiring Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to deliver quality services and an exceptional guest experience. The manager sets a roadmap for the location in accordance with company operating practices and guidelines, builds the business through positive community relationships, and promotes Madison Reed products, services, and values. The role focuses on guest satisfaction, business building, and team development. The position reports to the District Manager and is full time. Availability on weekends, holidays, and other peak times based on business needs is required. The base salary is $70,304, with opportunities to earn monthly bonuses. Starting compensation may vary based on geography or market, skills, education, experience, and other qualifications.
Requirements
- Active cosmetology license in the state where applying.
- At least 2 years of salon and retail experience.
- At least 2 years of operational management experience.
- At least 2 years supervising team members and participating in hiring, training, and scheduling.
- Strong technical proficiency as a colorist.
- Proven record of exceeding key operational and performance metrics.
- Fluency in English.
Responsibilities
- Demonstrate and develop leadership skills to provide an excellent employee and guest experience aligned with the company values of Love, Joy, Trust, Courage, and Responsibility.
- Lead by example in sales and service interactions with guests, including resolving guest service issues.
- Ensure the business is staffed and resourced, including front-of-house operations, adherence to standard operating procedures, assisting with retail orders, and managing bookings, services, and memberships.
- Demonstrate mastery of all Hair Color Bar services and work behind the chair as needed.
- Provide district support as requested by the District Manager, including training or remotely supporting a new manager, or providing on-site support at a nearby location.
- Achieve monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
- Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
- Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
- Coach and develop team members to support team culture, guest satisfaction, and business performance by aligning their talents and abilities with relevant responsibilities.
- Manage recruiting, interviewing, onboarding, performance management, coaching, talent development, and training for all team members.
- Manage employee schedules based on forecasts and business needs, in compliance with local labor laws, budgets, and break and meal requirements.
Benefits
- Medical, dental, vision, and flexible spending account (full-time only).
- Employee Assistance Program (full-time and part-time).
- Pre-tax commuter benefits for parking and transit (full-time only).
- Life and AD&D insurance (full-time only).
- Short- and long-term disability insurance (full-time only).
- Accident insurance (full-time only).
- Critical illness and hospital insurance (full-time only).
- Hospital indemnity insurance (full-time only).
- Parental leave (full-time only; dependent on tenure and position).
- Team Member Discount through Working Advantage (full-time and part-time).
- Pet insurance (full-time and part-time).
- One Medical Membership (full-time and part-time).
- The College Tuition Benefit (full-time and part-time).
- 401(k) plans (full-time and part-time).
- Paid vacation time (full-time only).
- Paid holidays (full-time and part-time).
- Monthly bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
