General Manager, Licensed Cosmetologist

Madison Reed•Fairfax, VA

About The Position

The General Manager leads a Madison Reed Hair Color Bar and its team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to deliver business results, quality services, and an excellent guest experience. The manager sets the location’s roadmap for success within company operational practices, encourages diverse perspectives and positive community relationships, and promotes Madison Reed’s products, services, and values. The role focuses on guest satisfaction, business growth, and team development. It reports to the District Manager and is full time, with availability required on weekends, holidays, and other peak times based on business needs. Base salary is $60,000–$65,000, with opportunities to earn monthly bonuses. Starting pay within the range may depend on geography or market, skills, education, experience, and other qualifications. The manager oversees daily operations, staffing, resources, service delivery, sales performance, cleanliness, merchandising, inventory, and asset security. They demonstrate mastery of the services and company systems, policies, processes, and procedures, and may provide services behind the chair or support nearby locations as requested by the District Manager. They are also responsible for recruiting, hiring, onboarding, scheduling, coaching, performance management, training, and developing team members. The role involves regularly standing and walking for more than four consecutive hours, repetitive bending and twisting, and using hands, fingers, wrists, and arms. It may occasionally involve sitting, kneeling, stooping, crouching, and lifting, pushing, or pulling up to ten pounds. Regular communication with guests through conversations and consultations is required.

Requirements

Active cosmetology license in the state where applying.
At least 2 years of salon and retail experience.
At least 2 years of operational management experience.
At least 2 years supervising team members and participating in hiring, training, and scheduling.
Strong technical proficiency as a colorist.
Proven track record of exceeding key operational and performance metrics.
Fluency in English.

Responsibilities

Demonstrate and develop leadership skills to provide a strong employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
Lead by example in sales and service interactions and resolve guest service issues.
Ensure the business is staffed and resourced, including front-of-house operations, compliance with standard operating procedures, retail orders, bookings, services, and memberships.
Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
Provide district support when requested, such as training a new manager, supporting them remotely, or visiting a nearby location.
Achieve monthly sales goals and key performance indicators, including retail sales, services, and memberships.
Maintain company standards for cleanliness, merchandising, inventory, and security of company assets.
Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
Coach and develop team members to strengthen team culture, guest satisfaction, and business performance, aligning responsibilities with individual talents and abilities.
Own recruiting, interviewing, onboarding, performance management, coaching, talent development, and training for team members.
Manage employee schedules according to forecasts and business needs, local labor laws, budgets, and required breaks and meals.