General Manager, Licensed Cosmetologist

Madison Reed•Sunnyvale, CA

About The Position

The General Manager leads a Madison Reed Hair Color Bar and its team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to deliver strong business results, quality services, and an excellent guest experience. The manager sets a roadmap for success in accordance with company operational practices and guidelines, builds positive community relationships, promotes Madison Reed products, services, and values, and develops the team. The role’s three primary goals are guest satisfaction, business growth, and team development. It reports to the District Manager and is full time, with availability required on weekends, holidays, and other peak business periods. Base salary is $70,304, with opportunities to earn monthly bonuses. The manager leads guest service and business operations, ensures the Hair Color Bar is appropriately staffed and resourced, and demonstrates mastery of the services and systems used by Madison Reed. The manager may work behind the chair as needed and provide support to other locations, including manager training or on-site and remote assistance. Responsibilities also include achieving sales and performance goals; maintaining cleanliness, merchandising, inventory, and asset security; and recruiting, onboarding, coaching, training, and managing team members. Scheduling must reflect forecasts, business needs, budgets, breaks, meals, and local labor laws. The role requires regular standing and walking for more than four consecutive hours, bending and twisting, hand and finger manipulation, and reaching or moving items up to ten pounds. Occasional demands include sitting, kneeling, stooping, crouching, and lifting, pushing, or pulling up to ten pounds. The manager regularly communicates with guests through conversations and consultations.

Requirements

Active cosmetology license in the state where applying.
At least 2 years of salon and retail experience.
At least 2 years of operational management experience.
At least 2 years supervising team members and participating in hiring, training, and scheduling.
Strong technical proficiency as a colorist.
Proven track record of exceeding key operational and performance metrics.
Fluency in English.
Availability to work weekends, holidays, and other peak times based on business needs.

Responsibilities

Lead by example to provide an employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
Demonstrate sales and service behaviors in guest interactions and communications, including resolving guest service issues.
Ensure the business is staffed and resourced, including front-of-house operations, compliance with standard operating procedures, retail orders, bookings, services, and memberships.
Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
Provide district support as requested by the District Manager, including training or supporting another manager remotely or at a nearby location.
Achieve monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
Coach and develop team members to strengthen team culture, guest satisfaction, and business performance, matching team members’ talents with relevant responsibilities.
Recruit, interview, onboard, manage performance, coach, develop talent, and train team members.
Manage employee schedules based on forecasts and business needs, while complying with local labor laws, budgets, breaks, and meal requirements.