General Manager, Licensed Cosmetologist

Madison Reed • San Francisco, CA

1d

About The Position

The General Manager leads a Madison Reed Hair Color Bar and is responsible for guest satisfaction, business growth, and team development. The role establishes a roadmap for success within company operating practices and guidelines, builds positive community relationships, promotes Madison Reed products, services, and values, and inspires the team to deliver quality service and an exceptional guest experience. The position reports to the District Manager and is full time, with availability required on weekends, holidays, and other peak times based on business needs.

The manager oversees daily operations, staffing and resources, sales performance, cleanliness, merchandising, inventory, and asset security. They demonstrate expertise in the Hair Color Bar’s services and systems, and may work behind the chair or provide support to other locations as needed. The role also owns hiring, onboarding, scheduling, performance management, coaching, training, and talent development. Base salary is $70,304, with opportunities to earn monthly bonuses; starting pay may vary based on factors including geography, skills, education, experience, and other qualifications.

Requirements

• Active cosmetology license in the state where applying.
• At least 2 years of salon and retail experience.
• At least 2 years of operational management experience.
• At least 2 years supervising team members and participating in hiring, training, and scheduling.
• Strong technical proficiency as a colorist.
• Proven track record of exceeding key operational and performance metrics.
• Fluency in English.

Responsibilities

• Demonstrate and continue to develop leadership skills that support a high-quality employee and guest experience aligned with Madison Reed’s values.
• Lead by example in sales and service interactions, including resolving guest service issues.
• Ensure the business is staffed and resourced, including front-of-house operations, compliance with standard operating procedures, retail orders, bookings, services, and memberships.
• Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
• Provide district support when requested, such as training a new manager, offering remote support, or visiting a nearby location.
• Achieve monthly sales goals and key performance indicators for retail sales, services, and memberships.
• Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and security of company assets.
• Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
• Coach and develop team members to support team culture, guest satisfaction, and Hair Color Bar performance, aligning individual strengths with relevant responsibilities.
• Manage recruiting, interviewing, onboarding, performance management, coaching, talent development, and training for team members.
• Manage employee schedules based on forecasts and business needs, while complying with local labor laws, budgets, and break and meal requirements.

Benefits

• Medical, dental, vision, and FSA (full-time only).
• Employee Assistance Program (full-time and part-time).
• Pre-tax commuter benefits for parking and transit (full-time only).
• Life and AD&D insurance (full-time only).
• Short- and long-term disability insurance (full-time only).
• Accident insurance (full-time only).
• Critical illness and hospital insurance (full-time only).
• Hospital indemnity insurance (full-time only).
• Parental leave (full-time only; dependent on tenure and position).
• Team member discount through Working Advantage (full-time and part-time).
• Pet insurance (full-time and part-time).
• One Medical membership (full-time and part-time).
• College Tuition Benefit (full-time and part-time).
• 401(k) plans (full-time and part-time).
• Paid vacation time (full-time only).
• Paid holidays (full-time and part-time).
• Monthly bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed