General Manager, Licensed Cosmetologist
About The Position
The General Manager leads a Madison Reed Hair Color Bar, delivering strong business results and inspiring Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality services and an exceptional guest experience. The manager establishes a success roadmap for the location within company operational practices, builds positive community relationships, promotes Madison Reed products, services, and values, and focuses on guest satisfaction, business growth, and team development. The role reports to the District Manager and is full-time. It requires availability on weekends, holidays, and other peak times based on business needs. The position offers a base salary of $60,000–$65,000, with opportunities to earn monthly bonuses. Starting pay within the range may depend on geography or market, skills, education, experience, and other qualifications.
Requirements
- Active cosmetology license in the state where applying.
- At least 2 years of salon and retail experience.
- At least 2 years of operational management experience.
- At least 2 years of experience supervising team members and participating in hiring, training, and scheduling.
- Strong technical proficiency as a colorist.
- Proven track record of exceeding key operational and performance metrics.
- Fluency in English.
Responsibilities
- Demonstrate and develop leadership skills to provide an excellent employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
- Lead by example in sales and service interactions with guests, including resolving guest service issues.
- Ensure the business is staffed and resourced, including front-of-house operations, compliance with standard operating procedures, assistance with retail orders, and management of bookings, services, and memberships.
- Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
- Provide district support as requested by the District Manager, such as training or remotely supporting a new manager or providing on-site support at a nearby location.
- Achieve monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
- Maintain company standards for cleanliness, merchandising, inventory, and security of company assets.
- Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
- Coach and develop team members to support team culture, guest satisfaction, and Hair Color Bar performance, aligning individual strengths with appropriate responsibilities.
- Manage recruiting, interviewing, onboarding, performance management, coaching, talent development, and training for all team members.
- Manage employee schedules according to forecasts and business needs, local labor laws, budgets, and meal and break requirements.
Benefits
- Medical, dental, vision, and flexible spending account (full-time only).
- Employee Assistance Program (full-time and part-time).
- Pre-tax commuter benefits for parking and transit (basic; full-time only).
- Life and AD&D insurance (full-time only).
- Short- and long-term disability insurance (full-time only).
- Accident insurance (full-time only).
- Critical illness and hospital insurance (full-time only).
- Hospital indemnity insurance (full-time only).
- Parental leave (full-time only; dependent on tenure and position).
- Team member discount through Working Advantage (full-time and part-time).
- Pet insurance (full-time and part-time).
- One Medical membership (full-time and part-time).
- College Tuition Benefit (full-time and part-time).
- 401(k) plans (full-time and part-time).
- Paid vacation time (full-time only).
- Paid holidays (full-time and part-time).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
