General Manager, Licensed Cosmetologist
About The Position
The General Manager leads a Madison Reed Hair Color Bar and is accountable for guest satisfaction, business building, and team development. The role establishes a roadmap for success within company operating practices, builds positive community relationships, promotes Madison Reed’s products, services, and values, and inspires Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to deliver quality services and an excellent guest experience. The position reports to the District Manager and is full time, with availability required on weekends, holidays, and other peak times based on business needs. The stated base salary is $70,304, with opportunities to earn monthly bonuses; starting pay may vary based on geography, skills, education, experience, and other qualifications. The General Manager leads daily operations, meets sales and performance goals, ensures the Hair Color Bar is properly staffed and resourced, and maintains company standards for cleanliness, merchandising, inventory, and asset security. The role requires mastery of Madison Reed services and systems, with the ability to work behind the chair as needed and provide support to nearby locations when requested by the District Manager. The manager is responsible for recruiting, onboarding, coaching, training, performance management, and scheduling team members in alignment with business forecasts, budgets, local labor laws, and break and meal requirements. The role requires an active cosmetology license in the state of application, at least two years of salon and retail experience, at least two years of operational management experience, and experience supervising team members and participating in hiring, training, and scheduling. Candidates must have strong technical proficiency as a colorist, a record of exceeding operational and performance metrics, and fluency in English. The position involves regular standing and walking for more than four consecutive hours, repetitive bending and twisting, reaching and hand movements, and occasional sitting, kneeling, crouching, and moving items up to ten pounds. Regular guest conversations and consultations are also required.
Requirements
- Active cosmetology license in the state where applying.
- At least 2 years of salon and retail experience.
- At least 2 years of operational management experience.
- At least 2 years supervising team members and participating in hiring, training, and scheduling.
- Strong technical proficiency as a colorist.
- Proven track record of exceeding key operational and performance metrics.
- Fluency in English.
- Availability to work weekends, holidays, and other peak times based on business needs.
Responsibilities
- Demonstrate and develop leadership skills to deliver an employee and guest experience aligned with Madison Reed’s values.
- Lead by example in sales and service interactions, including resolving guest service issues.
- Ensure the business is staffed and resourced, and oversee front-of-house operations, company procedures, retail orders, bookings, services, and memberships.
- Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
- Provide district support as requested, including training or remotely or onsite supporting another manager or location.
- Achieve monthly sales goals and key performance indicators, including retail sales, services, and memberships.
- Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
- Master and apply Madison Reed systems, policies, processes, and procedures.
- Coach and develop team members, align their talents with relevant responsibilities, and support team culture, guest satisfaction, and business performance.
- Own recruiting, interviewing, onboarding, performance management, coaching, talent development, and training for team members.
- Manage employee schedules according to forecasts and business needs, local labor laws, budgets, and break and meal requirements.
- Promote Madison Reed products, services, and values and develop positive community relationships.
Benefits
- Medical, dental, vision, and FSA (full-time only).
- Employee Assistance Program (full-time and part-time).
- Pre-tax commuter benefits for parking and transit.
- Basic Life and AD&D insurance (full-time only).
- Short- and long-term disability (full-time only).
- Accident insurance (full-time only).
- Critical illness and hospital coverage (full-time only).
- Hospital indemnity (full-time only).
- Parental leave (full-time only; dependent on tenure and position).
- Team member discount through Working Advantage (full-time and part-time).
- Pet insurance (full-time and part-time).
- One Medical membership (full-time and part-time).
- The College Tuition Benefit (full-time and part-time).
- 401(k) plans (full-time and part-time).
- Paid vacation time (full-time only).
- Paid holidays (full-time and part-time).
- Opportunity to earn monthly bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
