General Manager, Licensed Cosmetologist

Madison Reed•New York, NY

19d

About The Position

Madison Reed Hair Color Bar Managers are entrepreneurial leaders responsible for delivering strong business results while inspiring Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality services and an exceptional guest experience. The Manager sets a path for success at their Hair Color Bar within company operating practices, gathers diverse perspectives from the team, builds the business through positive community relationships, and promotes Madison Reed’s products, services, and values. The role focuses on guest satisfaction, business growth, and team development. The Manager reports to the District Manager. This is a full-time role requiring availability on weekends, holidays, and other peak times based on business needs. The base salary is $66,300, with opportunities to earn monthly bonuses. Starting pay may vary based on geography or market, skills, education, experience, and other qualifications. The position includes regular standing and walking for more than four consecutive hours; repetitive bending and twisting; hand and finger manipulation; reaching with the wrists, arms, hands, and arms; and moving items up to 10 pounds. Occasionally, the role may involve sitting, kneeling, stooping, crouching, and lifting, pushing, or pulling up to 10 pounds. Regular communication with guests through ongoing conversations and consultations is also required.

Requirements

Active cosmetology license in the state where applying.
At least 2 years of salon and retail experience.
At least 2 years of operational management experience.
At least 2 years of experience supervising team members and participating in hiring, training, and scheduling.
Strong technical proficiency as a colorist.
Proven track record of exceeding key operational and performance metrics.
Fluency in English.

Responsibilities

Demonstrate and develop leadership skills to provide a high-quality employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
Lead by example in sales and service interactions with guests, including resolving guest service issues.
Ensure the business is staffed and resourced, including front-of-house operations, adherence to standard operating procedures, retail orders, bookings, services, and memberships.
Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
Provide district support as requested by the District Manager, including training or remotely supporting a new Manager or visiting a nearby location to provide on-site support.
Achieve monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
Coach and develop team members to support team culture, guest satisfaction, and Hair Color Bar performance, aligning individuals’ talents with relevant responsibilities.
Lead recruiting, interviewing, onboarding, performance management, coaching, talent development, and training for team members.
Manage employee schedules according to forecasts and business needs, local labor laws, budgets, and break and meal requirements.