Tropical Smoothie Cafe General Manager Ogden

Tropical Smoothie Cafe•Ogden, UT

16h

About The Position

Tropical Smoothie Cafe is seeking a General Manager for its Ogden area café. The Café Manager serves as a brand ambassador and is responsible for driving profitability through the café’s profit and loss performance while developing a crew that delivers exceptional hospitality. The ideal candidate is outgoing, aligns with the brand’s culture and values, and can achieve results in a fast-paced environment. The manager monitors sales and costs against budget and historical performance, works to meet profit goals, maintains customer expectations and brand loyalty, and ensures the café and crew meet sanitation and appearance standards. The role also involves communicating and executing marketing and sales programs, building sales through business-community relationships and local marketing, and maintaining open availability. Candidates must be willing to work 45 hours per week.

Requirements

At least 3 years of managerial experience in the restaurant or fast-casual field.
Open availability.
Experience recruiting, hiring, training, and developing employees.
Experience growing sales and providing excellent customer service.
Demonstrated ability to drive operational excellence in front-of-house and back-of-house operations.
Proven track record of managing cost of goods and labor.
Strong ability to understand profit-and-loss reports and budgets.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Effective verbal and written communication skills.
Ability to work 45 hours per week.
Ability to thrive during fast-paced rush periods with accountability.

Nice To Haves

ServSafe® certification.

Responsibilities

Monitor café sales growth and cost control against budget expectations and historical performance to meet profit goals.
Maintain and exceed customer expectations to build brand loyalty.
Maintain sanitation and appearance standards and present a consistent, professional image of the café and crew.
Stay updated on and communicate marketing and promotional materials.
Execute marketing and sales programs according to applicable guidelines.
Build café sales by cultivating business-community relationships and initiating local store marketing campaigns.
Recruit, hire, train, and develop employees.
Drive operational excellence in both front-of-house and back-of-house operations.
Manage cost of goods and labor.
Review and understand profit-and-loss reports and budgets.