Tropical Smoothie Cafe General Manager Ogden

Tropical Smoothie Cafe • Roy, UT

23h

About The Position

The General Manager, also referred to as the Café Manager, serves as a brand ambassador and is responsible for driving café profitability through profit-and-loss management while developing a crew that provides customers with exceptional hospitality. The manager should align with the brand’s culture and values and deliver results in a fast-paced environment. This role requires an outgoing, welcoming approach to customers and the ability to work 45 hours per week with open availability.

Requirements

• At least 3 years of managerial experience in the restaurant or fast-casual field.
• Open availability and willingness to work 45 hours per week.
• Experience recruiting, hiring, training, and developing employees.
• Experience growing sales and providing excellent customer service.
• Demonstrated ability to drive operational excellence in front-of-house and back-of-house operations.
• Proven track record of managing cost of goods and labor.
• Strong skills in understanding profit-and-loss reports and budgets.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Effective verbal and written communication skills.
• Ability to thrive during fast-paced rush periods with accountability.

Nice To Haves

• ServSafe® Certification.

Responsibilities

• Monitor café sales growth and cost control against budget expectations and historical performance to meet profit goals.
• Maintain and exceed customer expectations to build brand loyalty.
• Maintain sanitation and appearance standards and present a consistent, professional image of the café and crew.
• Stay informed about marketing and promotional materials and communicate updates.
• Execute marketing and sales programs according to applicable guidelines.
• Build café sales by cultivating business-community relationships and initiating local store marketing campaigns.
• Recruit, hire, train, and develop employees.
• Drive operational excellence in both front-of-house and back-of-house operations.
• Manage cost of goods and labor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed