Tropical Smoothie Cafe General Manager

Tropical Smoothie Cafe • West Valley City, UT

1d

About The Position

Tropical Smoothie Cafe is seeking a General Manager, also referred to as the Café Manager, to serve as a brand ambassador and drive café profitability through profit-and-loss management. The manager develops a crew that provides customers with outstanding hospitality and represents the brand’s culture and values in a fast-paced environment.

The role oversees sales growth and cost control against budget and historical performance, works to meet profit goals, maintains customer expectations and brand loyalty, and ensures the café and crew meet sanitation and appearance standards. The manager also communicates and implements marketing and promotional programs and builds sales through business-community relationships and local marketing. The position requires open availability and a willingness to work 45 hours per week.

Requirements

• At least 3 years of managerial experience in the restaurant or fast-casual field.
• Open availability and willingness to work 45 hours per week.
• Experience recruiting, hiring, training, and developing employees.
• Experience growing sales and providing excellent customer service.
• Demonstrated ability to drive operational excellence in front-of-house and back-of-house operations.
• Proven track record of managing cost of goods and labor.
• Strong skills in understanding P&L reports and budgets.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Effective verbal and written communication skills.
• Ability to thrive during fast-paced rush periods with accountability.

Nice To Haves

• ServSafe® Certification.

Responsibilities

• Monitor café sales growth and cost control against budget expectations and historical performance to meet profit goals.
• Maintain and exceed customer expectations to build brand loyalty.
• Maintain sanitation and appearance standards and present a consistent, professional image of the café and crew.
• Stay informed about marketing and promotional materials and communicate relevant information.
• Execute marketing and sales programs according to applicable guidelines.
• Build café sales by cultivating relationships in the business community and initiating local store marketing campaigns.
• Recruit, hire, train, and develop employees.
• Manage costs of goods and labor and use P&L reports and budgets to support café operations.
• Drive operational excellence in both the front and back of the house.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed