General Manager | Escala Condominium

Columbia Hospitality•Seattle, WA

20d•$150,000 - $160,000•Onsite

About The Position

The General Manager provides overall direction, coordination, and leadership for all departments at Escala Condominium, a 31-story luxury residential tower in downtown Seattle with 269 condominium homes. The role oversees property operations, financial performance, resident and guest service, building systems, safety, maintenance, and team management, while serving as a key liaison to the community and external stakeholders. The General Manager partners directly with the HOA and board of directors and works to protect and enhance property assets, meet operating goals, and deliver exceptional experiences.

Requirements

5–10 years of residential or luxury hospitality management experience and/or training, or an equivalent combination of education and experience.
Proven leadership experience that empowers and inspires employees to meet and exceed standards.
Fluent English reading, writing, and speaking skills to interpret scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from residents, regulatory agencies, or members of the business community.
Ability to interpret technical instructions, diagrams, or blueprints.
Flexibility to perform multiple tasks and work in stressful situations.
Ability to work evenings, nights, and weekends as required and respond to after-hours calls as necessary.

Nice To Haves

At least 2 years of experience managing common-interest communities, such as condominiums or HOAs, with direct partnerships with boards of directors, developers, or ownership groups.

Responsibilities

Adhere to annual budgeted expenses and collaborate with accounting to complete monthly financial reports.
Review and approve association expenses promptly.
Oversee routine, preventive, and emergency maintenance and repairs for common areas, facilities, systems, and equipment.
Ensure team members provide exceptional service to residents and guests.
Ensure building physical, mechanical, electrical, and plumbing systems function efficiently, and required inspections are completed on time.
Ensure the safety and security of residents and team members, and report and address unsafe conditions immediately.
Maintain the security, cleanliness, and repair of engineering tools, equipment, and safety features in accordance with procedures and budgets.
Manage housekeeping, concierge, and maintenance teams, including recruiting, training, scheduling, and performance management.
Provide open and effective communication, address issues promptly, and respond to after-hours calls as necessary.
Provide overall direction, coordination, and leadership for all property departments.
Serve as a direct liaison to community organizations, city officials, industry associations, and public relations entities.
Implement applicable standards, policies, and procedures across departments.
Participate in preparing the annual operating budget and financial plans supporting property objectives.
Create and monitor annual operating goals covering financial, resident, infrastructure, and learning and growth drivers.
Work with department leaders to meet or exceed budget guidelines; establish pricing policies for guest services; review and approve operating expenses; and develop strategies to improve profitability and revenue generation.
Direct accurate and timely preparation, production, and distribution of required reports.
Protect and enhance property assets through maintenance, security, emergency preparedness, housekeeping, and capital improvement programs.
Analyze resident feedback, discuss findings with department leaders, and implement service changes and upgrades as needed.
Promote the property and maintain an active, visible position in the local community and with industry partners.
Provide timely formal assessments of team members in accordance with performance review policies and procedures.
Conduct training on job standards and areas of responsibility as needed.
Work evenings, nights, and weekends as required.

Benefits

Annual salary of $150,000–$160,000, depending on experience.
Incentive potential eligibility.
Cellphone allowance eligibility.
Daily pay option.
Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Employee referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program.
Volunteer opportunities.
Committee participation opportunities, including philanthropic and diversity, equity, and inclusion committees.
Task force work opportunities in locations around the globe.
Online learning platform.
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks.