General Manager

bartaco•Madison, WI

About The Position

The General Manager is a strategic leader and brand ambassador who oversees all aspects of restaurant operations at bartaco. The role guides the team through the company’s leadership principles, touchstones, operational and culinary standards, and coaching and development practices. The General Manager inspires and empowers the team, cultivates a strong culture, optimizes business performance, and ensures exceptional guest experiences while reflecting bartaco’s values and connecting with guests and the community. The position requires a proven hospitality leader with a track record of driving revenue and developing high-performing teams. The General Manager is responsible for achieving financial goals, maintaining quality and consistency, and creating a supportive, growth-oriented environment. The role involves active guest engagement, including manager visits, and requires flexibility to work evenings, weekends, and holidays.

Requirements

At least 3 years of restaurant experience as a General Manager.
Passion for hospitality and commitment to delivering outstanding guest experiences.
Exceptional leadership and communication skills.
Experience mentoring and training hourly team members.
Attention to detail and problem-solving skills.
Flexibility to work evenings, weekends, and holidays.
Ability to remain on foot or standing for long periods.
Ability to lift and move objects up to 50 pounds.
Energetic hustle and a positive attitude on every shift.

Responsibilities

Oversee daily restaurant operations and ensure seamless execution of service and operational standards.
Develop and mentor managers and staff, fostering hospitality, accountability, and excellence.
Drive guest satisfaction and loyalty through manager visits, meaningful guest engagement, and relationship-building.
Ensure teams consistently deliver exceptional guest interactions, hospitality, and service.
Manage financial performance, including budgeting, forecasting, cost control, and revenue growth.
Drive incremental sales through exceptional service, personalized recommendations, community engagement, and guest loyalty.
Use strategic goal setting and local market expertise to drive sales growth and achieve KPI targets.
Maintain knowledge of recipes and kitchen operations, collaborating with the culinary team to uphold food and beverage quality.
Delegate effectively to empower team members, foster ownership, and support smooth operations.
Oversee inventory ordering, receiving, tracking, analysis of AVT, issue detection, and accountability.
Ensure compliance with health, safety, company policies, and regulations, while maintaining the restaurant’s physical condition and brand standards.
Plan and organize business operations, communicate restaurant goals, and align the team toward success.
Hold weekly manager meetings to drive accountability, consistency, and continuous improvement.
Ensure daily pre-shifts are informative and inspiring, keeping the team aligned and motivated.
Recruit, train, and develop a high-performing team with a teamwork-oriented, accountable, guest-obsessed mentality.
Manage and communicate rollouts to ensure smooth execution and team readiness.
Represent bartaco’s brand and culture through community outreach and engagement, while maintaining market awareness.
Provide mentorship, coaching, and accountability so every role contributes to excellent service and operations.