(USA) General Manager (returns, Wm.com)

Walmart • Bolingbrook, IL

15d • Onsite

About The Position

The General Manager leads the returns facility for Walmart.com, overseeing facility operations and leadership to achieve goals for production, quality, and safety. The role develops and implements business plans and strategic improvements, forecasts staffing needs, manages budgets and asset utilization, and monitors compliance with company and Logistics standards. The General Manager resolves associate, customer, and supplier concerns, represents the facility in the community, and leads hiring, development, coaching, performance feedback, and evaluation of associates and leaders. The position is expected to uphold Walmart’s values, build collaborative and high-performing teams, deliver strong customer outcomes, use data in decision-making, and drive continuous improvement.

Requirements

• Bachelor’s degree in a related field such as Management, Logistics, Business Administration, Financial Management, or Production/Operations Management, plus 3 years of senior management experience in an operations, distribution, logistics, or retail environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in facility-wide hiring and promotion; OR
• 2 years of experience as a Walmart Logistics Assistant General Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in associate hiring and promotion; OR
• 5 years of senior management experience in an operations, distribution, logistics, or retail environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in facility-wide hiring and promotion.
• Attend and successfully complete all job-required training and assessments.

Nice To Haves

• Experience or qualifications in Apparel Product Development, Business Operations, Compliance, Facilities Planning, Financial Modeling and Analysis, Logistics, Modeling/Forecasting, preparing and executing budgets, Profit and Loss accountability, Recruiting, Supervising Associates, Talent Development, Walmart Logistics Manager, or Warehouse Management Systems.
• Bachelor’s degree in Business, Finance, Logistics, Management, Operations Management, or Video Production.

Responsibilities

• Communicate verbally and in writing with individuals and groups, including customers, suppliers, and associates.
• Develop and oversee implementation of the facility business plan to meet production, quality, and safety goals, and identify strategic improvements for complex operations.
• Forecast and implement staffing plans to meet workload and performance demands.
• Manage facility financial matters, including approving and tracking expenses against budget, monitoring asset utilization, and preparing, reviewing, or analyzing business reports.
• Monitor and ensure facility-wide compliance with Logistics and company quality and safety standards, policies, procedures, and directives; develop and maintain procedures and supporting documentation.
• Investigate and resolve associate, customer, and supplier concerns, making fact-based decisions or consulting others as appropriate.
• Represent the facility in the community by participating in local organizations and charitable activities and promoting company-sponsored programs and events.
• Lead the facility’s leadership team by setting direction, communicating goals, monitoring performance, and providing feedback.
• Identify training and development needs and ensure opportunities for learning and growth.
• Support company policies and procedures and oversee the hiring, promotion, coaching, teaching, and evaluation of associates.
• Build high-performing teams, foster belonging, collaborate effectively, develop talent, and recognize others’ contributions.
• Uphold integrity, ethics, compliance, and Walmart values, and support the company’s goal of becoming a regenerative company.
• Put customers and members first, apply Walmart’s EDLP and EDLC business models, and make decisions using data and analysis.
• Drive continuous improvement, encourage learning from mistakes, and support the adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards; additional compensation may include regional pay zone and stock.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager