General Manager

Greystar Management Services • San Jose, CA

19d • Onsite

About The Position

The General Manager manages the day-to-day operations of two or more assigned properties, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and applicable housing laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act.

The position contributes to property budgeting and financial performance; oversees revenue collection, vendor payments, and expenditures; and manages leasing, marketing, occupancy, and resident service. It also supervises property staff, maintains the physical condition and appearance of the properties, supports client and owner relationships, and completes accounting, financial, and administrative reports. The position involves office work as well as regular access to property interiors, exteriors, and amenities, with possible local travel.

Requirements

• Four to six years minimum of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict-resolution, and customer-service skills.
• Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
• Hold all licenses and certifications required by applicable state and local jurisdictions.
• Valid driver’s license; required to drive a golf cart on the property.
• Proficiency with internet, word-processing, spreadsheet, and database-management programs.
• Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
• Ability to access all exterior and interior parts of the property, community, and amenities.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

• Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
• Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

• Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
• Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial status reports.
• Approve vendor, contractor, and service-provider invoices; reconcile work or purchases; verify insurance certificates; code charges; and coordinate related communications.
• Control expenditures within approved budgets and manage petty cash.
• Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting inspections; following notice requirements; evicting residents; and imposing and collecting allowable lease charges.
• Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues; ensure maintenance staff meet company standards for service requests.
• Conduct property inspections and address safety, cleanliness, appearance, and maintenance standards for grounds, buildings, and amenities.
• Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
• Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
• Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
• For California properties, manage the lease process using the California-specific Lease File Checklist to ensure documents are complete, compliant, and consistently organized.
• Ensure staff members who drive a golf cart on the property have valid driver’s licenses.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low-cost or free basic employee-only medical coverage.
• Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
• Six-week paid sabbatical after 10 years of service and every five years thereafter.
• 401(k) with company match up to 6% of pay after six months of service.
• Paid parental leave.
• Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager