General Manager

Hilton Grand Vacations•Daytona Beach Shores, FL

About The Position

The General Manager is responsible for the resort’s operational management, service scores, team culture, and profitability, and partners with the resort’s internal ownership Homeowners’ Association(s). The role oversees leaders in front office, housekeeping, maintenance, security, and recreation; builds and retains an engaged team; and maintains strong owner relations. The General Manager also works closely with the developer, homeowners’ association, project management, and in-house sales and marketing leadership. The role emphasizes customer focus, trust, collaboration, urgency, and commitment to a people-first culture. It includes ensuring guest and owner safety and security and maintaining the resort’s crisis management plan. The General Manager applies knowledge of vacation ownership and HOA practices, as well as financial principles, to manage and assess resort and HOA operations.

Requirements

Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in day-to-day resort management.
Comprehensive knowledge of financial principles and statements, with the ability to review and analyze resort and HOA financial status.
Ability to create and maintain a culture of diversity, equity, and inclusion.
Excellent written and verbal communication skills.
3–5 years of related experience.
4 or more years of management or supervisory experience.

Nice To Haves

Bachelor’s degree or college degree preferred.
Project management experience preferred.

Responsibilities

Build strong internal and external customer relationships and deliver customer-centric solutions.
Instill trust through honesty, integrity, and authenticity.
Collaborate and build partnerships to meet shared objectives.
Take on new opportunities and challenges with urgency, energy, and enthusiasm.
Direct the leaders of front office, housekeeping, maintenance, security, and recreation.
Acquire, develop, and retain an engaged team.
Manage owner relations.
Demonstrate commitment to the company’s people-first culture.
Ensure guest and owner safety and security and maintain the crisis management plan.
Work closely with the developer, homeowners’ association, project management, and in-house sales and marketing leadership.
Manage resort operations, service scores, team culture, and profitability in partnership with the resort’s internal ownership Homeowners’ Association(s).