General Manager

The NOW Brea•Brea, CA

20d

About The Position

The General Manager leads and mentors the Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing smooth business operations, a high-quality guest experience, and profitable business practices. The role focuses on connecting with people and motivating and inspiring them to achieve results. The General Manager is expected to demonstrate leadership, motivation, organization, and urgency while remaining guest- and member-centric, and to serve as an ambassador of The NOW’s vision and Brand Truths. This is a fast-paced, results-oriented environment that requires adaptability and the ability to motivate others to respond to business challenges and achieve organizational goals. The NOW Massage offers customizable, high-quality massage services in an environment designed to help guests disconnect from the outside world and reconnect within. Its boutiques feature an elevated aesthetic inspired by destinations around the world. This franchise is independently owned and operated, and hiring decisions are made by the franchise owner’s management.

Requirements

At least 4 years of industry or similar business experience operating a fast-paced, high-volume business.
Proven track record in sales and building a recurring guest base and sense of community.
Business acumen, including the ability to understand and address profit and loss statements, budgets, sales forecasts, and labor forecasting.
Excellent communication, listening, and computer skills.
Ability and interest in leading a team and mentoring people.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Membership program and/or wellness industry experience.

Responsibilities

Recruit, hire, and continuously develop front desk team members and Massage Therapists.
Mentor and coach team members to excel in their roles and achieve their goals.
Document and deliver performance management while maintaining positive team relationships.
Provide a high-level guest experience, address online reviews, and support community engagement.
Resolve guest issues and employee relations matters in a way that reflects The NOW Brand Truths.
Build and maintain team schedules to maximize productivity and efficiency, and manage payroll and scheduling demands in a timely manner.
Perform accounting duties, including recording daily cash flow, managing payroll, and executing inventory.
Monitor budgets and use financial acumen to drive sales and support profitable business practices.
Uphold standards for cleanliness, safety, and compliance, including massage therapy laws.
Plan and oversee promotions and collaborations with local businesses to enhance brand presence.