General Manager (Home Remodeling Industry)
About The Position
West Shore Home is a technology-driven home improvement company specializing in bathroom, flooring, window, and door remodeling. It operates in more than 40 locations nationwide and employs over 3,000 people. The General Manager is accountable for achieving all monthly, quarterly, and annual targets, metrics, and financial results at the assigned branch, including sales, installation, customer service, and administrative compliance. The role leads branch strategy, financial performance, sales growth, operational execution, customer experience, compliance, and communication with division leadership. The position is based in Richfield, Ohio. Compensation includes a competitive base salary with commission and bonus opportunities; expected first-year earnings are up to $300,000 or more. The employer provides paid training and professional growth opportunities, as well as comprehensive benefits.
Requirements
- Industry knowledge and a proven track record of success in the construction and home improvement industry.
- Ability to analyze multiple ever-changing data points and develop strategies to overcome obstacles and keep company promises to customers.
- Relentless focus on customer service.
- Strong leadership capabilities focused on team success and employee engagement.
- Valid smartphone or smart device to log into company-required systems using two-factor authentication.
- Valid driver's license with a clean driving record.
Responsibilities
- Develop and execute a branch business plan aligned with company objectives.
- Analyze market, customer, and competitive trends to identify growth opportunities.
- Develop training, hiring, induction, and retention strategies to maintain required branch capacity.
- Monitor headcount, backlog, conversion, and other key branch metrics.
- Partner with division and corporate leadership to ensure alignment.
- Own branch profit and loss, revenue, profitability, gross margin, and operating expenses.
- Identify and implement opportunities to improve financial performance.
- Set and achieve quarterly net sales targets.
- Lead sales systems and performance to drive branch growth.
- Optimize inventory, resources, fleet, facilities, and operational processes.
- Monitor KPIs, quality, productivity, and customer service.
- Build and support a high-performing installation team focused on one-day installations and minimal service needs.
- Champion a five-star customer experience across branch operations.
- Ensure compliance with company policies, regulations, permitting, DOT, HR, and safety standards.
- Foster a safety-first culture.
- Serve as the primary link between branch operations and division leadership.
- Own branch performance and profitability across metrics including net income and net sales volume, NSLI and installed revenue, installation FPY and RID, accounts receivable and cost of goods sold, CS cases, and backlog conversion.
- Monitor compliance metrics and ensure all standards are met.
Benefits
- Competitive base salary with commission and bonus opportunities.
- Paid training and unlimited professional growth potential.
- Comprehensive health insurance options, including medical, dental, vision, accident, life, critical illness, and short- and long-term disability.
- 401(k) retirement plan with company match.
- HSA plan with company match.
- Paid holidays and paid time off (PTO).
- Employee discount program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
