General Manager (Home Remodeling Industry)

West Shore Home • Akron, OH

2d

About The Position

The General Manager is responsible for achieving monthly, quarterly, and yearly targets, metrics, and financial results for an assigned West Shore Home branch. The role oversees Sales, Installation, Customer Service, and administrative compliance, and serves as the primary connection between branch operations and division leadership.

The General Manager develops and executes a branch business plan aligned with company objectives; analyzes market, customer, and competitive trends; and develops hiring, training, induction, and retention strategies. The position owns branch financial performance, including P&L, revenue, profitability, gross margin, and operating expenses, while leading sales growth and improving operational performance.

The role also oversees resources, inventory, fleet, facilities, operational processes, quality, productivity, and customer service. The General Manager is expected to champion a five-star customer experience, support a high-performing installation team, ensure compliance with company policies and applicable standards, and foster a safety-first culture. Compensation includes a competitive base salary with commission and bonus opportunities; expected first-year income is stated as up to $300,000+ annually.

Requirements

• Industry knowledge and a proven track record of success in the Construction and Home Improvement industry.
• Ability to analyze multiple, ever-changing data points to develop strategies, overcome obstacles, and keep company promises to customers.
• Strong focus on customer service.
• Strong leadership capabilities focused on team success and employee engagement.
• Valid smartphone or smart device for logging into company-required systems using two-factor authentication.
• Valid driver's license with a clean driving record.

Responsibilities

• Develop and execute the branch business plan in alignment with company objectives.
• Analyze market, customer, and competitive trends to identify growth opportunities.
• Develop strategies for training, hiring, induction, and retention to maintain required staffing capacity.
• Monitor headcount, backlog, conversion, and other key branch metrics.
• Partner with division and corporate leadership to ensure alignment.
• Own branch P&L, revenue, profitability, gross margin, and operating expenses.
• Identify and implement opportunities to improve financial performance.
• Set and achieve quarterly net sales targets.
• Lead sales systems and performance to drive branch growth.
• Optimize inventory, resources, fleet, facilities, and operational processes.
• Monitor KPIs, quality, productivity, and customer service.
• Build and support a high-performing installation team focused on one-day installations and minimal service needs.
• Champion a five-star customer experience across branch operations.
• Ensure compliance with company policies, regulations, permitting, DOT, HR, and safety standards.
• Foster a safety-first culture.
• Serve as the primary link between branch operations and division leadership.
• Own branch performance and profitability across key metrics, including net income, net sales volume, NSLI, installed revenue, installation FPY, RID, accounts receivable, cost of goods sold, customer service cases, backlog, and conversion.
• Monitor compliance metrics and ensure standards are met.
• Maintain access to company-required systems using two-factor authentication on a valid smartphone or smart device.

Benefits

• Paid training
• Unlimited professional growth potential
• Comprehensive health insurance options, including medical, dental, vision, accident, life, critical illness, and short- and long-term disability
• 401(k) retirement plan with company match
• HSA plan with company match
• Paid holidays
• Paid time off (PTO)
• Employee discount program
• Commission and bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed