General Manager

Guild Garage Group - LinkedIn • Charlotte, NC

20d • $110,000 - $150,000

About The Position

Tip Top Garage Doors, part of Guild Garage Group LLC, is seeking a hands-on General Manager to lead its service and installation teams in Charlotte, NC. The role oversees daily operations, field performance, scheduling, inventory, safety, and profitability, with the aim of delivering exceptional customer experiences and strong financial results. The General Manager partners with Sales to drive revenue and margin, maintains safety and quality standards, and supports hiring and team development.

Requirements

• Operations leadership experience; home services experience is preferred.
• Knowledge of residential and commercial garage doors.
• Strong financial and data analysis skills.
• Excellent communication and leadership abilities.
• Valid driver's license.
• Required to undergo pre-employment background and drug screenings and a motor vehicle record check.

Nice To Haves

• Home services experience.
• Experience with ServiceTitan is strongly preferred.

Responsibilities

• Lead service and installation operations.
• Manage dispatch, scheduling, and technician performance.
• Oversee inventory, fleet maintenance, and operational reporting.
• Partner with Sales to drive revenue and margin.
• Maintain OSHA compliance and provide safety training.
• Resolve customer concerns and uphold quality standards.
• Assist with hiring, onboarding, and team development.

Benefits

• Health, dental, and vision benefits.
• PTO and paid holidays.
• 401(k) with employer match.
• Employer-paid life, long-term disability (LTD), and short-term disability (STD) insurance.
• Growth opportunities within a leading residential services organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed