General Manager

Boyd Group•Dayton, OH

19d

About The Position

The General Manager leads the day-to-day operation of a collision center in compliance with established policies and procedures. The role plans and implements daily operations to meet overall KPIs and insurance metrics, while promoting an exceptional customer experience and maintaining high standards of professionalism. The General Manager coaches and empowers team members, coordinates their work, and leads by example. Responsibilities also include managing budgets, sales, expenses, facility capacity, personnel, and repair operations. This posting is part of an ongoing effort to identify qualified candidates for future opportunities, and applications are accepted on an ongoing basis. Duties and responsibilities may change, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Post-secondary education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Clear verbal and written communication skills.
Ability to motivate others using effective coaching tools and management skills.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the collision center’s annual and monthly operating budgets.
Forecast, target, and track monthly sales, profit, and expense objectives.
Conduct formal annual and informal monthly performance reviews.
Monitor and maintain accounts payable and accounts receivable relating to the collision center.
Maintain a clean and organized repair facility.
Monitor maintenance requirements for shop equipment, including the paint booth.
Provide training for staff as needed.
Ensure staff wear appropriate safety gear and follow the dress code.
Open and close the facility daily according to established procedures.
Conduct or coordinate daily production meetings and walkthroughs to confirm throughput and delivery dates.
Manage estimates to ensure labor mix meets established standards.
Manage store capacity.
Lead and manage repair facility personnel.
Facilitate monthly health and safety meetings and staff meetings.
Attend monthly managers’ meetings and training, information sessions, and workshops recommended by the Senior Leadership Team.
Review store customer satisfaction index (CSI) performance and follow up within 24 hours.