General Manager

Everstory Partners•Scranton, PA

19d•Onsite

About The Position

The General Manager oversees the overall operations, team performance, and business results for a portfolio of cemetery and funeral home locations. This fully onsite role carries full profit-and-loss responsibility and focuses on market growth, achieving sales and profit targets, managing budgets, and maintaining high standards of service. The General Manager leads and develops teams, models honest communication and integrity, and works collaboratively to support families and deliver service excellence. The position manages daily operations across multiple locations, including financial performance, staffing, training, performance management, inventory, vendor relationships, purchasing, customer issue resolution, and workplace health and safety compliance. The role requires regular onsite presence across assigned locations and availability to work some holidays, evenings, and weekends as needed. The base salary is $85,000 to $95,000, with an incentive bonus tied to site performance.

Requirements

Strong combination of business operations, quality, continuous improvement, process development, and management experience.
Ability to establish and maintain trust with customers, business partners, investors, and coworkers.
Experience developing effective methods for handling location issues, including internal and external customer complaints.
Excellent customer service skills.
Experience leading and developing high-performing teams.
Prior experience managing multiple departments across multiple locations.
Proactive approach, sound judgment about urgency, and ability to prioritize tasks appropriately.
Excellent oral and written communication skills.
Bachelor’s degree in business or a related field, or equivalent professional experience.
Minimum five years of experience in management and personnel supervision.
Prior experience in client-facing service operations, with a strong track record of process or operations field leadership and experience running complex operations with varied workflows and disciplines.
General understanding of basic accounting principles, specifically budgeting procedures.
Valid driver’s license and access to a personal vehicle.
Availability to work some holidays, evenings, and weekends as needed.

Nice To Haves

Previous cemetery or funeral home management experience is strongly preferred.

Responsibilities

Take full ownership of daily operations across the assigned portfolio, including full P&L responsibility, to facilitate market growth.
Achieve or exceed budgeted sales and profit levels.
Review financial results against monthly and quarterly budget goals, maintain efficient operations, and keep expenditures and costs within guidelines.
Proactively address deviations from financial budgets and performance goals.
Model excellent customer service for internal and external customers, resolve escalated issues, and provide timely, satisfactory responses to complaints and problems.
Motivate teams to accomplish goals and objectives while following company guidelines.
Facilitate weekly managers’ meetings to review staffing, development, training needs, operating plans, sales plans, objectives, and results.
Recruit, hire, train, and retain employees in accordance with company standards, programs, and materials.
Conduct timely performance reviews, create individual development plans, and follow up on goals.
Provide ongoing training, coaching, and follow-up to support team members’ development.
Manage merchandise and property inventory for each location in the portfolio.
Develop and manage vendor relationships to address location and customer needs.
Ensure compliance with workplace health and safety standards and plans.
Select and purchase operational materials within budget guidelines and through approved vendors.
Manage multiple departments and locations and address location issues, including internal and external customer complaints.