General Manager
About The Position
The General Manager is a strategic operational leader with end-to-end P&L ownership, responsible for business performance, financial growth, and hospitality excellence across workplace dining and café locations. Reporting to the District Manager, the role leads teams to improve guest satisfaction and combines daily operational leadership with strategic financial management and technology-enabled execution. The General Manager partners with executive stakeholders to empower managers, establish operating standards, develop creative solutions for non-traditional dining formats, and champion safety, service, and continuous innovation.
Requirements
- At least 5 years of progressive food service management experience.
- Strong background in multi-unit or high-volume operations.
- Proven financial management, P&L accountability, and budget optimization experience.
- Strong working knowledge of modern workspace tools, data analytics, and digital platforms.
- Exceptional leadership, emotional intelligence, and communication skills for a fast-paced, evolving environment.
Nice To Haves
- Bachelor’s degree in Hospitality, Culinary Arts, Business Management, or equivalent professional experience.
- Passion for sustainable food practices, hospitality innovation, and elevating the workplace experience.
Responsibilities
- Direct day-to-day café operations, manage P&L, prepare budgets, and conduct financial forecasting in alignment with fiscal and quality standards.
- Partner with culinary, nutrition, and marketing teams to launch modern dining concepts, support sustainable food trends, and create engaging workplace environments.
- Collaborate with internal and external partners, including procurement, risk management, culinary, and people operations, to support strategic business goals and brand standards.
- Lead human resources functions, including talent acquisition, professional development, performance coaching, and progressive counseling.
- Promote food safety, workplace security, and operational compliance.
- Communicate clearly, honestly, and promptly with clients, leadership, and guests, and proactively resolve feedback and inquiries.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
