General Manager

Highgate Hotels•Columbus, OH

4d•Onsite

About The Position

The General Manager is responsible for continually focusing on hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the integrity of Le Meridien Columbus, The Joseph. The role oversees hotel operations and financial performance, supports sales efforts, develops managers and employees, and ensures compliance with Highgate Hotel policies and standards.

Requirements

At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Effectively communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Handle problems effectively, including anticipating, preventing, identifying, and solving them.
Understand and evaluate complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Maintain regular attendance as required by scheduling and hotel needs.
Maintain high standards of personal appearance and grooming, including wearing a nametag.
Exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

Tour operating departments daily and make adjustments as needed through department heads.
Conduct weekly staff meetings, including training sessions and reviews of past and future sales and operations efforts.
Meet financial review deadlines and corporate-directed program requirements.
Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
Ensure department heads maintain budgeted productivity levels and follow Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate-sponsored training programs.
Conduct daily HHBR meetings with the Director of Sales, focused on prospecting and existing account calls and their potential business results.
Participate in hotel sales efforts, including calling on top accounts, meeting clients, hosting luncheons and receptions, and meeting on-site contacts.
Participate in scheduled M.O.D. coverage.
Maintain direct contact with management trainees and monitor their development.
Adhere to Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist with the hotel budget process as required.
Ensure service-standards training takes place in each department, including compliance with Highgate Hotel Garden Standard of the Week training.
Help create a positive, guest-focused, team-oriented environment through employee development and motivation.
Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
Ensure invoices are processed daily using the accounts payable process.
Ensure financial documents are submitted to the Corporate Office monthly in accordance with the accounting calendar.
Ensure the property is clean and maintained through inspections and preventive maintenance programs with department managers.
Ensure employees interact attentively, pleasantly, courteously, and efficiently with guests, managers, and coworkers.
Forecast the hotel's monthly financial position by estimating revenue and line-by-line expenses, and analyze past and projected data to prepare accurate reforecasts.
Conduct management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Ensure managers follow hiring standards and interview procedures for departmental staff.
Interview all prospective final candidates for vacant management positions before an offer is extended.
Conduct Executive Committee members' performance appraisals and ensure managers appropriately administer staff appraisals.
Motivate, coach, counsel, and discipline management personnel according to Highgate Hotel S.O.P.'s, and ensure managers follow standards for counseling and discipline.
Perform other duties as requested by the Vice President or Regional Director of Operations.
Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
Meet clients and potential clients on the property and assist with property tours and sales efforts.
Be present in public areas during peak times to greet guests and offer assistance.
Ensure hotel safe-handling procedures, including security measures and monthly safe audits, are followed.
Ensure monthly credit meetings are held and take an active role in hotel credit and collection policies.
Complete required corporate training modules and become certified to deliver required training.
Ensure all scheduled meetings take place on the property.
Attend required hotel meetings and training, maintain regular attendance, maintain high standards of appearance and grooming, and comply with hotel standards and regulations.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law