Stanford Bloomingdales

SMCP•Santa Clara, CA

8d•Onsite

About The Position

SMCP is hiring a General Manager for its Sandro and Maje boutiques at Valley Fair and Stanford Bloomingdale’s. The role leads a client-centric boutique, develops a business strategy spanning People, Product, and Planet, and guides the team through coaching, empowerment, and example. The General Manager owns business performance, builds long-term client relationships, and ensures effective store operations. The position combines team leadership and talent development with brand representation, personalized customer experiences, sales performance, operational oversight, and collaboration with corporate partners. The General Manager is expected to implement company initiatives in ways that meet the needs of the store while supporting overall business results.

Requirements

2–3+ years of prior supervisory experience; luxury retail management experience is preferred.
Prior merchandising experience.
Strong coaching, communication, and people-development skills.
Ability to build client relationships and provide a high-touch, personalized shopping experience.
Results-driven, strategic decision-making with a focus on KPIs.
Ability to recruit talent and build a high-performing team.
Organization, adaptability, and a solutions-oriented approach to store operations.
Ability to work flexible availability, including evenings, weekends, and holidays.
Knowledge of both front- and back-of-house operations.
Ability to embody SMCP’s values and represent its modern luxury brand.

Nice To Haves

Experience managing in a commission environment.

Responsibilities

Lead a high-performing, positive team culture that encourages engagement, collaboration, and retention.
Recruit, mentor, retain, and develop talent; support team members’ growth within the organization.
Represent the brand and guide the team in delivering exceptional customer service and memorable styling experiences.
Lead clienteling initiatives and build meaningful, lasting client relationships that promote loyalty.
Drive key performance indicators, including commercial targets, conversion rates, units per transaction, average basket size, appointment sales, and inventory shortage.
Motivate and guide the team to meet sales goals and identify opportunities to improve performance.
Oversee front- and back-of-house operations, participate in daily operational tasks, and ensure compliance with company standards.
Use corporate resources and serve as a liaison between headquarters and the boutique.
Implement corporate initiatives in ways that meet the needs of the store and team while supporting business performance.
Meet talent acquisition targets, including open-to-hire percentage and hiring speed, and achieve staff turnover goals.

Benefits

50% shopping discount.
Seasonal wardrobe offering and seasonal clothing allowance.
Cell phone contribution.
Health, dental, life, and disability coverage.
Employer-matched 401(k) with immediate 100% vesting.
Paid time off, including vacation, holidays, sick time, and personal days.
Paid parental leave.
Pet benefits.
Employee Assistance Program with personalized guidance, expert care, and mental health support.
MAVEN Family Planning support.
Product knowledge training and industry insights.
Monthly and Seasonal Bonus Incentive Plan.
Mentorship and professional development support.