Retail General Manager Sandro/Maje, Valley Fair/ Stanford Bloomingdales
About The Position
SMCP is hiring a General Manager for Sandro and Maje at Valley Fair / Stanford Bloomingdale's. The General Manager leads the boutique with a people-first approach, developing a business strategy focused on People, Product, and Planet. The role is accountable for store performance, client relationships, team development, and smooth store operations, while aligning the boutique with corporate strategies and initiatives. The General Manager builds a positive, high-performing team through recruitment, coaching, retention, and development. As a brand ambassador, the role inspires exceptional customer service and personalized styling experiences, builds lasting client relationships, and drives customer loyalty. The General Manager monitors commercial targets and key performance indicators, including conversion, units per transaction, average basket size, appointment sales, and inventory shortage. The role also oversees front- and back-of-house operations and collaborates with corporate partners to support business success.
Requirements
- 2–3 or more years of prior supervisory experience, preferably in luxury retail management.
- Strong coaching, communication, leadership, and people-development skills.
- Ability to build client relationships and provide a high-touch, personalized shopping experience.
- Results-driven and strategic decision-making, with a focus on achieving KPIs.
- Recruiting ability, including attracting talent and achieving talent acquisition targets for open-to-hire percentage and hiring speed.
- Ability to achieve staff turnover goals.
- Highly organized, adaptable, and solutions-oriented approach to store operations.
- Ability to embody SMCP's core values and vision for modern luxury.
- Flexible availability, including evenings, weekends, and holidays.
- Experience across front- and back-of-house operations.
Nice To Haves
- Prior experience managing in a commission environment.
- Prior merchandising experience.
Responsibilities
- Foster a positive, high-performing team culture that supports engagement, collaboration, and retention.
- Recruit, mentor, retain, and develop team members, empowering them to grow within the organization.
- Represent the brand and inspire the team to deliver exceptional customer service and memorable styling experiences.
- Lead clienteling initiatives and build meaningful, lasting client relationships that support customer loyalty.
- Drive commercial targets and key performance indicators, including conversion rates, units per transaction, average basket size, appointment sales, and inventory shortage.
- Motivate and guide the team to meet sales goals and identify opportunities to improve performance.
- Oversee front- and back-of-house operations and daily operational tasks, ensuring efficiency, compliance, and an organized workflow.
- Serve as a liaison between headquarters and the boutique, using corporate resources to align strategies and support business performance.
- Implement corporate initiatives and adapt them to the needs of the team and store.
Benefits
- 50% shopping discount.
- Seasonal wardrobe offering and seasonal clothing allowance.
- Cell phone contribution.
- Health, dental, life, and disability coverage.
- Employer-matched 401(k) with immediate 100% vesting.
- Paid time off, including vacation, holidays, sick time, and personal days.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program with personalized guidance, expert care, and mental health support.
- MAVEN Family Planning support.
- Product knowledge training and industry insights.
- Monthly and Seasonal Bonus Incentive Plan.
- Mentorship and professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
