General Manager-Airport

CC Holdings•Indianapolis, IN

1d•Onsite

About The Position

CC Holdings Restaurant Group is seeking a qualified, friendly, motivated, and detail-oriented General Manager to join its management team. The locally owned and operated restaurant group has café locations throughout the Indianapolis area and emphasizes hospitality, community connections, and healthy food options, gourmet coffee, espresso drinks, and smoothies. Its HEART Culture is Heartfelt, Efficient, Accountable, Respectful, and Team-Oriented. The General Manager oversees daily café operations, leads and develops the management team, and works to achieve strong service, sales, and profit results. The role is based at the Indianapolis International Airport. Operations run Monday through Sunday, with night and weekend shifts between 5:00 AM and 11:00 PM; shifts vary. The anticipated start date is between November and December, depending on hiring and onboarding timelines.

Requirements

At least 5 years of food industry experience.
At least 5 years of management experience.
Proven ability to increase sales and drive business growth.
Strong team-building and leadership skills.
Experience with employee scheduling and labor management.
Knowledge of product ordering, inventory management, and setting pars.
Experience with P&L reconciliation and cost control.
Excellent customer service, hospitality, communication, and active listening skills.
Ability to manage a team of 20 or more employees and oversee daily operations.
Ability to manage labor costs, food costs, and waste control.
Ability to lead, coach, and develop a management team.
Proficiency in Microsoft Office Suite.
Passion for and knowledge of food and hospitality.
Ability to perform the essential functions, with or without reasonable accommodation.

Responsibilities

Lead daily restaurant and café operations.
Build, lead, coach, and develop a management team and a team of 20 or more employees.
Increase sales, support business growth, and help achieve positive sales and profit trends.
Manage employee scheduling, labor, food costs, inventory, product ordering, pars, and waste control.
Reconcile P&L and control costs.
Provide exceptional customer service and hospitality, and promote the company’s HEART Culture.
Identify operational challenges and coach team members on solutions.
Ensure food quality standards and positive guest experiences.
Oversee café operations, including food preparation, smoothies, specialty drinks, and prep work.
Follow company policies and procedures.
Respond urgently to operational needs and make sound decisions in uncertain or high-pressure situations.
Maintain cleanliness and sanitation standards.
Perform other duties necessary for restaurant operations.