(PIA) Airport General Manager

United Ground Express•Bartonville, IL

10d•Onsite

About The Position

The Airport General Manager leads the station’s day-to-day operations, service, financial performance, and team performance. The role is responsible for creating a positive workplace for the team and a welcoming environment for customers at Peoria International Airport (PIA) in Illinois. The General Manager manages station operations, staffing, budgets, facilities, equipment, vendor contracts, and relationships with airport partners and authorities while ensuring applicable safety, security, station-control, and audit requirements are met. The position requires the ability to work flexibly across all shifts and, when necessary, be available seven days a week and 24 hours a day, including weekends and holidays, to address operational or unforeseen situations. Salary is competitive and commensurate with experience. UGE employees receive flight privileges, a United Airlines ticket discount, paid time off, medical plan options, flexible spending accounts, long-term disability, 401(k), paid training, paid parking or transportation assistance, and eligibility to participate in the UGE annual incentive plan.

Requirements

College degree or equivalent work experience required.
Previous service or operational experience required.
Previous supervisory experience required.
Strong leadership skills and ability to motivate and coach others.
Ability to manage airport operations independently.
Ability to work in a dynamic, fast-paced operational environment.
Analytical thinking, goal-directed leadership, and service-oriented performance.
Strong communication and interpersonal skills.
Strong problem-solving skills and drive for excellence.
Organization and planning skills.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be flexible to work all shifts and, when necessary, available seven days a week and 24 hours a day, including holidays and weekends.
Ability to communicate and interact in English, orally and in writing.
Ability to use computers and other office equipment.
Ability to use radio equipment for communications.
Ability to lift 70 pounds on a consistent basis.
Ability to sit, stand, and walk for extended periods.
Ability to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

Manage day-to-day operational and financial performance of the assigned station, monitor performance against plan, and initiate corrective actions.
Ensure compliance with safety requirements, including security checkpoint and GSC responsibilities.
Set a positive example for the station team and promote excellent customer service.
Maintain a positive work environment, strong employee relations, and collaborative relationships.
Solicit customer feedback to understand customer needs and opportunities to improve the travel experience.
Maintain a calm demeanor during high-volume periods or irregular operations.
Coach and direct the station team to achieve operational goals.
Manage the operations budget, staffing forecasts, and resource requirements.
Maintain station facilities and equipment and ensure professional appearance standards for UGE employees.
Ensure compliance with station controls and Internal Audit standards.
Maintain working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, and CBP), and internal divisions.
Manage vendor service contracts as required.
Perform other duties as assigned.

Benefits

Flight privileges for employees and their families across United Airlines’ global network on a standby basis.
20% discount on United Airlines flight tickets.
Vacation, sick time, and floating holidays.
Access to medical plan options, including PPO, dental, vision, personal accident, and life insurance.
Flexible spending accounts.
Long-term disability.
401(k).
Paid training.
Paid parking or transportation assistance.
Participation in the UGE annual incentive plan.