(PIA) Airport General Manager
About The Position
The Airport General Manager leads the station’s day-to-day operations, customer service, financial performance, and team performance. The role is responsible for creating a positive workplace for employees and a welcoming environment for customers at Peoria International Airport (PIA) in Illinois. The General Manager oversees operational and financial performance, safety and compliance, staffing and budgets, facilities and equipment, customer experience, employee relations, and working relationships with airport partners, vendors, and government authorities. The position requires flexibility to work all shifts and, when necessary, be available 24 hours a day, seven days a week, including weekends and holidays, to address operational or unforeseen situations.
Requirements
- College degree or equivalent work experience.
- Previous service or operational experience.
- Previous supervisory experience.
- Strong leadership skills and ability to motivate and coach others.
- Ability to manage airport operations independently.
- Ability to work in a dynamic, fast-paced operational environment.
- Analytical thinking, goal-directed leadership, and service-oriented performance.
- Strong communication and interpersonal skills.
- Strong problem-solving skills and drive for excellence.
- Organization and planning skills.
- Valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
- Flexibility to work all shifts and, when necessary, availability 24 hours a day, seven days a week, including weekends and holidays.
- Ability to communicate and interact in English, orally and in writing.
- Ability to use computers and other office equipment.
- Ability to use radio equipment for communications.
- Ability to lift 70 pounds consistently.
- Ability to sit, stand, and walk for extended periods.
- Ability to pass all pre-screening clearances applicable to the position.
Responsibilities
- Oversee the assigned station’s day-to-day operational and financial performance, monitor results against plan, and initiate corrective actions.
- Ensure compliance with safety requirements, including security checkpoint and GSC responsibilities.
- Set a positive example and promote excellent customer service.
- Maintain a positive work environment, strong employee relations, and collaborative relationships.
- Solicit customer feedback to identify customer needs and opportunities to improve the travel experience.
- Remain calm during high-volume periods and irregular operations.
- Coach and direct the station team to achieve operational goals.
- Manage the operations budget, staffing forecasts, and resource requirements.
- Maintain station facilities and equipment, and ensure professional appearance standards for UGE employees.
- Ensure compliance with station controls and Internal Audit standards.
- Maintain working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, and CBP), and internal divisions.
- Manage vendor service contracts as required.
- Perform other duties as assigned.
Benefits
- Standby flight privileges for employees and their families across United Airlines’ global network.
- 20% discount on United Airlines flight tickets.
- Vacation, sick time, and floating holidays.
- Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
- Flexible Spending Accounts.
- Long-term disability.
- 401(k).
- Paid training.
- Paid parking or transportation assistance.
- Participation in the UGE annual incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
