(LEX) Airport General Manager
About The Position
The Airport General Manager leads the station’s day-to-day operations and is accountable for its service, financial, and team performance. The role focuses on creating a positive workplace for employees and a welcoming experience for customers while maintaining operational standards and compliance. The General Manager oversees operational and financial performance, budgets, staffing forecasts, resources, facilities, and equipment. They coach and direct the station team, maintain strong employee and external relationships, and respond calmly to high-volume periods and irregular operations. The position also requires flexibility to address operational or unforeseen situations across shifts, including weekends and holidays.
Requirements
- Ability to manage airport operations independently.
- Ability to work in a dynamic, fast-paced operational environment.
- Analytical thinking, goal-directed leadership, and service-oriented performance.
- Strong communication and interpersonal skills.
- Strong problem-solving skills and drive for excellence.
- Organization and planning skills.
- Valid U.S. state driver’s license that is not suspended, expired, revoked, or denied; must maintain a valid license.
- Strong leadership skills and ability to motivate and coach others.
- Flexibility to work all shifts and, when necessary, availability seven days a week and 24 hours a day, including holidays and weekends, to address operational or unforeseen situations.
- Previous service or operational experience.
- Previous supervisory experience.
- College degree or equivalent work experience.
Responsibilities
- Manage the assigned station’s day-to-day operational and financial performance, monitor results against plan, and initiate corrective actions.
- Ensure compliance with safety requirements, including security checkpoint and GSC responsibilities.
- Set a positive example for the station team and promote excellent customer service.
- Maintain a positive work environment, strong employee relations, and collaborative relationships.
- Solicit customer feedback to identify customer needs and opportunities to improve the travel experience.
- Maintain a calm demeanor during high-volume periods and irregular operations.
- Coach and direct the station team to achieve operational goals.
- Manage the operations budget, staffing forecasts, and resource requirements.
- Maintain station facilities and equipment, and uphold professional appearance standards for UGE employees.
- Ensure compliance with station controls and Internal Audit standards.
- Maintain working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, CBP), and internal divisions.
- Manage vendor service contracts as required.
- Perform other duties as assigned.
Benefits
- Flight privileges for employees and their families on a standby basis across United Airlines’ global network.
- 20% discount on United Airlines flight tickets.
- Vacation, sick time, and floating holidays.
- Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
- Flexible Spending Accounts.
- Long-term disability coverage.
- 401(k).
- Paid training.
- Paid parking or transportation assistance.
- Participation in the UGE annual incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
