(MDT) Airport General Manager
About The Position
The Airport General Manager leads the station’s day-to-day operations, service, financial performance, and team performance. The role is responsible for creating a positive workplace for employees and a welcoming environment for customers while maintaining operational standards and improving the travel experience. The General Manager manages station operations and finances, staffing and resource planning, facilities and equipment, employee relations, customer feedback, compliance, and vendor relationships. The position requires flexibility to work all shifts and, when necessary, be available seven days a week and 24 hours a day, including weekends and holidays, to address operational or unforeseen situations.
Requirements
- Ability to manage airport operations independently.
- Ability to work in a dynamic, fast-paced operational environment.
- Analytical thinking, goal-directed leadership, and service-oriented performance.
- Strong communication and interpersonal skills.
- Strong problem-solving skills and drive for excellence.
- Organization and planning skills.
- Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
- Strong leadership skills, including the ability to motivate and coach others.
- Must be flexible to work all shifts and, when necessary, available seven days a week and 24 hours a day, including holidays and weekends.
- Previous service or operational experience required.
- Previous supervisory experience required.
- College degree or equivalent work experience required.
- Ability to communicate and interact with others in English, orally and in writing.
- Ability to operate a computer to enter and retrieve data.
- Ability to use radio equipment for communications.
- Ability to lift 70 pounds on a consistent basis.
- Ability to sit, stand, and walk for extended periods.
- Ability to pass all pre-screening clearances applicable to position qualifications.
Responsibilities
- Manage the assigned station’s day-to-day operational and financial performance, monitor results against plan, and initiate corrective actions.
- Ensure compliance with safety requirements, including security checkpoint and GSC responsibilities.
- Set a positive example and support excellent customer service.
- Maintain a positive work environment, strong employee relations, and collaborative relationships.
- Solicit customer feedback to identify needs and opportunities to improve the travel experience.
- Maintain a calm demeanor during high-volume periods and irregular operations.
- Coach and direct the station team to achieve operational goals.
- Manage the operations budget, staffing forecasts, and resource requirements.
- Maintain station facilities and equipment, and ensure UGE employees meet professional appearance standards.
- Ensure compliance with station controls and Internal Audit standards.
- Maintain working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, and CBP), and internal divisions.
- Manage vendor service contracts as required.
- Perform other duties as assigned.
Benefits
- Flight privileges for employees and their families on a standby basis across United Airlines’ global network.
- 20% discount on United Airlines flight tickets.
- Vacation, sick time, and floating holidays.
- Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
- Flexible Spending Accounts.
- Long-term disability.
- 401(k).
- Paid training.
- Paid parking or transportation assistance.
- Participation in the UGE annual incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
