(MDT) Airport General Manager

United Ground Express • Middletown, PA

9d • Onsite

About The Position

The Airport General Manager leads day-to-day operations, service, financial performance, and team performance at the assigned airport station. The role focuses on creating a positive workplace for employees and a welcoming environment for customers while ensuring operational goals, safety requirements, and service standards are met. The position manages station resources, facilities, equipment, vendors, and relationships with airport and government stakeholders. The job posting identifies XNA Northwest Arkansas Regional Airport as the location.

Requirements

• Ability to manage airport operations independently.
• Ability to work in a dynamic, fast-paced operational environment.
• Analytical thinking, goal-directed leadership, and service-oriented performance.
• Strong communication and interpersonal skills.
• Strong problem-solving skills and drive for excellence.
• Organization and planning skills.
• Valid U.S. state driver's license that is not suspended, expired, revoked, or denied.
• Strong leadership skills and the ability to motivate and coach others.
• Flexibility to work all shifts and, when necessary, be available 7 days a week and 24 hours a day, including holidays and weekends, for operational or unforeseen situations.
• Previous service or operational experience.
• Previous supervisory experience.
• College degree or equivalent work experience.
• Ability to communicate and interact in English, both orally and in writing.
• Ability to operate a computer to enter and retrieve data.
• Ability to use radio equipment for communications.
• Ability to lift 70 pounds consistently.
• Ability to sit, stand, and walk for extended periods.
• Ability to pass all pre-screening clearances applicable to the position qualifications.

Responsibilities

• Manage day-to-day operational and financial performance at the assigned station; monitor results against plan and initiate corrective actions.
• Ensure compliance with safety requirements, including security checkpoint and GSC responsibilities.
• Model and promote excellent customer service.
• Maintain a positive work environment, strong employee relations, and collaborative relationships.
• Solicit customer feedback to understand needs and identify opportunities to improve the travel experience.
• Maintain a calm demeanor during high-volume periods and irregular operations.
• Coach and direct the station team to achieve operational goals.
• Manage the operations budget, staffing forecasts, and resource requirements.
• Maintain station facilities and equipment, and ensure professional appearance standards for UGE employees.
• Ensure compliance with station controls and Internal Audit standards.
• Maintain working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, and CBP), and internal divisions.
• Manage vendor service contracts as required.
• Perform other duties as assigned.

Benefits

• Flight privileges for employees and their families on a standby basis across United Airlines’ global network.
• 20% discount on United Airlines flight tickets.
• Vacation, sick time, and floating holidays.
• Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
• Flexible Spending Accounts.
• Long-term disability coverage.
• 401(k).
• Paid training.
• Paid parking or transportation assistance.
• Participation in the UGE annual incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager