General Manager-Airport

CC Holdings Restaurant Management Group•Indianapolis, IN

16h•$65,000 - $70,000•Onsite

About The Position

CC Holdings Restaurant Group is seeking a qualified, friendly, motivated, and detail-oriented General Manager to lead operations at its Indianapolis International Airport café. The company is a locally owned and operated restaurant group with café locations throughout the Indianapolis area, serving food and beverages including healthy food options, gourmet coffee, espresso drinks, and smoothies. The General Manager is expected to foster a culture of hospitality and embody the company’s HEART Culture: Heartfelt, Efficient, Accountable, Respectful, and Team-Oriented. The role oversees daily operations, team performance, customer experience, sales, profitability, labor, inventory, and food quality. The anticipated start date is between November and December, depending on hiring and onboarding timelines.

Requirements

At least 5 years of experience in the food industry.
At least 5 years of management experience.
Proven ability to increase sales and drive business growth.
Strong team-building and leadership skills.
Experience with employee scheduling and labor management.
Knowledge of product ordering, inventory management, and setting pars.
Experience with P&L reconciliation and cost control.
Excellent customer service and hospitality skills.
Ability to manage a team of 20 or more employees.
Experience overseeing daily operations.
Ability to manage labor costs, food costs, and waste control.
Ability to lead, coach, and develop a management team.
Proficiency in Microsoft Office Suite.
Excellent communication and active listening skills.
Passion for and knowledge of food and hospitality.
Ability to perform the essential functions of the role, with or without reasonable accommodation.

Responsibilities

Lead and oversee daily café operations.
Build, lead, coach, and develop the management team and a team of 20 or more employees.
Create an exceptional customer experience and consistently deliver high levels of service and hospitality.
Motivate team members to exceed customer expectations and sales goals.
Identify operational challenges and coach team members on solutions.
Support positive sales and profit trends and drive business growth.
Manage employee scheduling, labor, food costs, waste control, inventory, product ordering, and pars.
Reconcile profit and loss and maintain cost controls.
Ensure food quality standards and positive guest experiences.
Perform café operations, including food preparation, smoothies, specialty drinks, and prep work.
Adhere to company policies and procedures.
Respond urgently to operational needs and make sound decisions in uncertain or high-pressure situations.