General Manager - PWM Airport

Tailwind Deli News & Gifts • Portland, ME

9d • Onsite

About The Position

Tailwind Hospitality is hiring two General Managers at Portland International Jetport (PWM) in Portland, Maine: one to lead Starbucks operations and one to lead restaurant and retail operations. Both roles oversee daily airport hospitality operations and support the company’s commitment to quality, safety, and guest service.

The Starbucks General Manager leads the location’s daily operations, including customer service, beverage quality, team development, and brand standards. The Restaurant & Retail Operations General Manager oversees employees, inventory, service standards, operational performance, and the overall guest experience. Each role involves leading and developing employees, maintaining operational standards, managing supplies and transactions, and coordinating with Operations Management and Human Resources.

Tailwind Hospitality is a full-service airport concessionaire headquartered in Wilmington, North Carolina, operating more than 160 locations across 60+ airports and transit stations nationwide.

Requirements

• Previous management experience in food and beverage, restaurant, retail, or hospitality operations.
• Demonstrated ability to lead, motivate, and develop a team.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent organizational skills and ability to manage competing priorities in a fast-paced environment.
• Sound judgment and ability to make effective operational decisions.
• Familiarity with scheduling, inventory management, cash handling, and point-of-sale systems.
• Commitment to guest satisfaction, employee development, and operational excellence.
• Ability to work a minimum of 40 hours per week, including some weekends, evenings, and holidays.
• Reliable transportation and punctuality.
• Ability to meet airport access and background-screening requirements.

Nice To Haves

• For the Starbucks opening: Previous coffee shop, quick-service restaurant, or high-volume food and beverage management experience.
• For the Restaurant & Retail Operations opening: Experience managing restaurant operations, multiple product categories, inventory, and service teams.

Responsibilities

• Lead daily operations and provide direction, coaching, and support to employees.
• Recruit, train, develop, and hold team members accountable to performance standards.
• Create weekly employee schedules to maintain appropriate staffing and operational coverage.
• Deliver exceptional customer service and resolve guest concerns professionally and efficiently.
• Maintain standards for product quality, presentation, cleanliness, and service.
• Monitor inventory, maintain appropriate stock levels, and coordinate product ordering and supplies.
• Oversee cash handling, bank deposits, change orders, invoices, refunds, and point-of-sale transactions.
• Review employee time records and coordinate payroll corrections as needed.
• Ensure compliance with food safety, health, workplace safety, and applicable airport regulations.
• Maintain equipment and ensure the facility is clean, safe, organized, and operational.
• Partner with Operations Management and Human Resources to support business goals and employee needs.
• Promote a positive, accountable team culture reflecting Tailwind's values and commitment to hospitality.

Benefits

• Opportunity to lead an established airport hospitality operation.
• Opportunity to develop employees and build a strong, service-focused team.
• Opportunity to grow with an established hospitality organization operating across airports and transit stations nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed