Airport Passenger Service Agent (Delta) - MDT
About The Position
Unifi is seeking Airport Passenger Service Agents to provide customer service to passengers throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and other queries or complaints. The role includes assisting passengers with special needs and supporting safe, secure, and efficient airport operations. No prior experience is required; paid training is provided. The position is part-time, based in Middletown, Pennsylvania, and serves Delta passengers at MDT. Work is scheduled across morning and afternoon shifts and may include nights, weekends, holidays, and overtime. Employees must also be willing to work outdoors in seasonal weather conditions.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required by airport, state, or customs requirements.
- Must be able to constantly lift up to 70 pounds or more; push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
- Must be able and willing to work rotating shifts and hours, nights, weekends, holidays, and overtime.
- Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.
Responsibilities
- Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
- Handle ticketing, check-in, boarding, baggage services, and reservations using a computerized system; resolve related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Coordinate with ramp agents so wheelchairs, strollers, and gate-checked bags are available for loading at departure and delivered to passengers upon arrival.
- Push passengers in wheelchairs through all areas of the airport.
- Follow safety procedures, policies, and company safety and operational standards.
- Immediately report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the expected skill, experience, and capabilities for the position.
Benefits
- Flight privileges for employees and eligible family members after 30 days.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and additional wellness programs.
- Paid training for new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
