Airport Passenger Service Agent - SGF

Unifi•Springfield, MO

2d•Onsite

About The Position

Unifi is seeking an Airport Passenger Service Agent to provide customer service to passengers throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and responses to passenger questions or complaints. The role supports passengers with special needs, including unaccompanied minors, VIP passengers, and people requiring wheelchair assistance. No prior experience is required; paid training is provided. The position involves operating computerized systems for ticketing and check-in, directing passengers through Customs, Immigration, and Quarantine, and coordinating with ramp agents so wheelchairs, strollers, and gate-checked bags are available for departure and delivered on arrival. Agents push passenger wheelchairs through airport areas and follow company safety and operational standards, reporting safety or security incidents and potential hazards promptly. This is a part-time, non-exempt position in Springfield, Missouri. Work is in rotating shifts and hours, including nights, weekends, holidays, and overtime. Employees must be able to work outdoors in weather that may include severe seasonal conditions. The stated base pay rate is $15.00.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able and open to work outdoors in conditions that may include severe seasonal weather.
Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.

Responsibilities

Welcome and assist passengers through arrival and check-in, including passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Operate computerized systems to handle ticketing, check-in, boarding, baggage services, and reservations, and resolve related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading on departure and delivering them to passengers on arrival.
Push wheelchairs with passengers through airport areas.
Adhere to safety procedures, policies, and company operational standards.
Report safety and security incidents and potential hazards promptly in line with the Unifi Fair and Just Culture Policy.
Perform other related duties as assigned within the skills, experience, and capabilities expected for the position.