Airport Passenger Service Agent - JFK - AeroMexico
About The Position
Passenger Service Agents are the first point of contact for customers and provide customer-facing service throughout the airport experience. The role supports passengers during arrival and check-in, including passengers with special needs, unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance. Agents operate computerized systems for ticketing and check-in and assist with boarding, baggage service, reservations, and related complaints or problems. They also direct passengers through Customs, Immigration, and Quarantine and coordinate with ramp agents regarding wheelchairs, strollers, and gate-checked bags.
Requirements
- Must be fluent in Spanish.
- Demonstrated exceptional customer service abilities.
- Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
- Must be able to lift, carry, push, pull, and move items weighing 70 pounds or more regularly, and repeatedly lift 40 to 50 pounds onto raised surfaces.
- Must be able to work in extreme hot and cold weather conditions and in small spaces.
- Must have a flexible schedule allowing work nights, weekends, and holidays.
Responsibilities
- Assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
- Handle ticketing and check-in using a computerized system, including boarding, baggage service, reservations, and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading upon departure and delivering them to passengers upon arrival.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
