Airport Passenger Service Agent - KOA (AC)

Unifi•Kailua-Kona, HI

1d•Onsite

About The Position

Unifi is seeking an Airport Passenger Service Agent to provide customer service to passengers at the airport. The role covers arrivals, ticketing, check-in and boarding, baggage services, reservations, and responding to passenger questions or complaints. No experience is required, and paid training is provided. The position is part-time at the Kailua-Kona airport in Hawaii, with an A.M. shift on Wednesdays, Fridays, and Sundays.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs authorities.
Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.

Responsibilities

Welcome passengers and assist them through arrival and check-in, including supporting unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Operate computerized systems for ticketing and check-in, including boarding, baggage services, and reservations; resolve related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Coordinate with ramp agents so wheelchairs, strollers, and gate-checked bags are available for loading at departure and delivered to passengers on arrival.
Push wheelchairs carrying passengers throughout airport areas.
Follow safety procedures, policies, and company safety and operational standards.
Report safety and security incidents and potential hazards promptly in accordance with the Unifi Fair and Just Culture Policy.
Perform other related duties as assigned within the skills, experience, and capabilities expected for the position.