Airport Passenger Service Supervisor - KOA (AC)

Unifi•Kailua-Kona, HI

1d•Onsite

About The Position

Unifi is seeking an Airport Passenger Service Supervisor to lead a team of agents and provide customer service to passengers throughout arrivals, ticketing, check-in, boarding, baggage services, reservations, and other inquiries or complaints. The position is based at KOA in Kailua-Kona, Hawaii, and is part-time, non-exempt, with an A.M. shift on Wednesdays, Fridays, and Sundays. The supervisor supports passengers throughout the airport, including those with special needs, and coordinates with ramp agents regarding wheelchairs, strollers, and gate-checked bags. The role also involves enforcing safety and operational standards, reporting incidents and hazards, and following company policies and applicable regulations.

Requirements

High school diploma, GED, or equivalent education.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.
Must be able and open to work in outside weather conditions, including potentially severe seasonal elements.

Nice To Haves

One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

Lead a team of agents in customer service duties.
Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage service, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivered to passengers upon arrival.
Push wheelchairs carrying passengers through all areas of the airport.
Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and applicable laws.
Promote and adhere to Safety, Anti-Harassment, and Equal Employment Opportunity policies.
Perform other related duties as assigned within the expected skill, experience, and capability requirements of the position.
Complete work safely and securely while following company safety and operational standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.