Airport Passenger Service Agent- FWA

Unifi•Fort Wayne, IN

2d•Onsite

About The Position

Unifi is seeking an Airport Passenger Service Agent to provide customer service to passengers throughout arrivals, ticketing, check-in, boarding, baggage services, reservations, and other inquiries or complaints. No experience is required, and paid training is provided. The role supports passengers with varied needs, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance. The position requires operating computerized ticketing and check-in systems, guiding passengers through Customs, Immigration, and Quarantine, and coordinating wheelchair, stroller, and gate-checked baggage handling with ramp agents. Agents must follow company safety and operational standards and report safety or security incidents and potential hazards promptly. This is a part-time position in Fort Wayne, Indiana. Work is scheduled across A.M. and P.M. shifts and may include nights, weekends, holidays, and overtime. The role involves working outdoors in potentially severe seasonal weather and has substantial physical demands.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able and open to work in rotating shifts and hours, including nights, weekends, holidays, and overtime.
Must be able and open to work outdoors in weather conditions that may include severe seasonal elements.

Responsibilities

Welcome and assist passengers through arrival and check-in, including passengers with special needs, unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading at departure and delivery to passengers upon arrival.
Push wheelchairs carrying passengers through all areas of the airport.
Adhere to safety procedures and policies and complete work safely and securely according to company standards.
Immediately report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.
Perform other related duties as assigned within the expected skill, experience, and capability level.