Airport Customer Service Agent (Delta)- HPN

Unifi • White Plains, NY

1d • Onsite

About The Position

Unifi is seeking an Airport Customer Service Agent to provide customer service to passengers throughout arrivals, ticketing, check-in, boarding, baggage services, reservations, and other inquiries or complaints. The role supports passengers with a range of needs, helps them move through airport processes, and coordinates with ramp agents to handle mobility devices, strollers, and gate-checked bags. New employees receive paid training; prior experience is not required.

The position requires following company safety and operational standards and reporting safety or security incidents and potential hazards. Work takes place in rotating shifts and hours, including nights, weekends, holidays, and overtime, and may involve outdoor weather conditions, including severe seasonal elements.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Ability to obtain credentials required by airport, state, or customs requirements.
• Ability to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
• Ability and willingness to work in outdoor weather conditions, which may include severe seasonal elements.
• Ability to constantly lift up to 70 pounds or more; push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.

Responsibilities

• Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
• Operate computerized systems to handle ticketing, check-in, boarding, baggage services, reservations, and related passenger complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading at departure and delivered to passengers upon arrival.
• Push wheelchairs with passengers throughout airport areas.
• Follow safety procedures, policies, and company operational standards.
• Promptly report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.
• Perform other related duties as assigned within the skill, experience, and capabilities expected for the position.

Benefits

• Flight privileges for employees and eligible family members after 30 days.
• Weekly pay for hourly employees.
• Paid time off for full-time employees.
• Medical, dental, and vision insurance for full-time employees.
• 401(k) for all employees.
• Exclusive discounts and additional wellness programs.
• Paid training for new employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED