Customer Service Agent (Delta)- FAI

Unifi • Fairbanks, AK

1h • Onsite

About The Position

Unifi is seeking a Customer Service Agent to provide passenger support across arrivals, ticketing, check-in and boarding, baggage services, reservations, and related questions or complaints. The position supports passengers throughout the airport, including passengers with special needs, and works with ramp agents to coordinate wheelchairs, strollers, and gate-checked bags. New employees receive paid training; prior experience is not required. The role is based in Fairbanks, Alaska, and is part-time.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required by airport, state, or customs requirements.
• Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
• Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.
• Must be able to constantly lift up to 70 pounds and perform pushing, pulling, walking, standing, reaching above the shoulder, stooping, squatting, kneeling, bending, reaching out, and grasping; must frequently climb and crawl.

Responsibilities

• Welcome and assist passengers through arrivals and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Operate a computerized system to handle ticketing and check-in, boarding, baggage services, reservations, and related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Coordinate with ramp agents to make wheelchairs, strollers, and gate-checked bags available for loading at departure and delivery to passengers upon arrival.
• Push wheelchairs carrying passengers through all areas of the airport.
• Follow safety procedures and policies and complete work in a safe and secure manner according to company safety and operational standards.
• Immediately report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.
• Perform other related duties as assigned within the expected skill, experience, and capability requirements of the position.

Benefits

• Flight privileges for employees and eligible family members after 30 days.
• Weekly pay for hourly employees.
• Paid time off for full-time employees.
• Comprehensive medical, dental, and vision insurance for full-time employees.
• 401(k) for all employees.
• Exclusive discounts and wellness programs.
• Paid training for new employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED