(LEX) Airport General Manager

United Ground Express • Lexington, KY

2d

About The Position

The Airport General Manager leads the assigned station’s day-to-day operations, customer service, financial performance, and team performance. The role is responsible for creating a positive workplace for employees and a welcoming environment for customers while ensuring the station meets operational goals, safety requirements, and company standards.

The General Manager oversees operational and financial results, staffing and resource planning, facilities and equipment, employee relations, customer feedback, vendor contracts, and relationships with airport authorities and internal partners. The role requires flexibility to work all shifts and, when necessary, to be available seven days a week and 24 hours a day, including holidays and weekends, to address operational or unforeseen situations.

Requirements

• Ability to manage airport operations independently.
• Ability to work in a dynamic, fast-paced operational environment.
• Analytical thinking, goal-directed leadership, and service-oriented performance.
• Strong communication and interpersonal skills.
• Strong problem-solving skills and drive for excellence.
• Organization and planning skills.
• Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
• Strong leadership skills, including the ability to motivate and coach others.
• Must be flexible to work all shifts and, when necessary, available seven days a week and 24 hours a day, including holidays and weekends, to address operational or unforeseen situations.
• Previous service or operational experience required.
• Previous supervisory experience required.
• College degree or equivalent work experience required.
• Ability to operate a computer to enter and retrieve data.
• Ability to use radio equipment for communications.
• Ability to lift 70 pounds consistently.
• Ability to sit, stand, and walk for extended periods.
• Ability to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

• Manage the day-to-day operational and financial performance of the assigned station, monitor results against plan, and initiate corrective actions.
• Ensure compliance with safety requirements, including security checkpoint and GSC responsibilities.
• Set a positive example and support excellent customer service.
• Maintain a positive work environment, strong employee relations, and collaborative relationships.
• Solicit customer feedback to identify customer needs and opportunities to improve the travel experience.
• Maintain a calm demeanor during high-volume periods and irregular operations.
• Coach and direct the station team to achieve operational goals.
• Manage the operations budget, staffing forecasts, and resource requirements.
• Maintain station facilities and equipment, as well as professional appearance standards for UGE employees.
• Ensure compliance with station controls and Internal Audit standards.
• Maintain working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, and CBP), and internal divisions.
• Manage vendor service contracts as required.
• Perform other duties as assigned.

Benefits

• Flight privileges for employees and their families on standby across United Airlines’ global network.
• 20% discount on United Airlines flight tickets.
• Vacation, sick time, and floating holidays.
• Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
• Flexible Spending Accounts.
• Long-term disability.
• 401(k).
• Paid training.
• Paid parking or transportation assistance.
• Participation in the UGE annual incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager