General Manager

Jamba Juice Idaho Franchise•Boise, ID

19d

About The Position

The General Manager directs and controls restaurant operations to create a positive guest experience and achieve company profitability. The role is responsible for directing restaurant operations, meeting sales and profit objectives, maintaining food quality, service, cleanliness, safety, and sanitation standards, and supervising Assistant Managers and Team Members. This is a salaried, full-time position.

Requirements

Professional oral and written communication skills.
Organization and time-management skills.
Ability to work well under pressure and solve problems effectively.
Ability to take and give direction.
Flexibility as business needs dictate.
Ability to work well with others in a team environment.
Service-driven approach.
Excellent attendance and willingness to be flexible based on business needs.
Ability to work all shifts when the restaurant is open.

Responsibilities

Inspire high morale and motivation, build respectful relationships with team members and guests, and support an open-door policy.
Ensure new team members receive proper training and ongoing employees receive recurring training; respond to and resolve team member issues to minimize turnover.
Promote positive guest relations, build guest relationships, and address complaints or concerns professionally and promptly.
Build positive relationships with local authorities and seek their help with regulatory and governance issues.
Implement advertising and promotional campaigns.
Review financial information, monitor budgets and expenditures, correct budget deviations, and take responsibility for the restaurant’s financial results.
Use computer systems to review and analyze information.
Drive positive labor results through proactive scheduling and responses to business trends.
Maintain and control restaurant assets; monitor inventory for waste and theft; maintain appropriate inventory levels; and ensure compliance with cash-control policies and procedures.
Supervise equipment cleaning and maintenance, and arrange for repairs, contracts, and other services as directed by the supervisor.
Maintain interior and exterior restaurant cleanliness and organization in accordance with brand and company standards.
Follow company policies and procedures and operate in accordance with the brand’s Operations Manual.
Complete assignments and duties on time, develop personal professional-growth goals, maintain a neat and clean professional appearance, and execute company programs and decisions with support and commitment.