Dispensary General Manager

Eastbound Collective•Torrington, CT

7d•Onsite

About The Position

Higher Collective is seeking an experienced, hands-on General Manager to lead its Torrington, Connecticut retail location. The General Manager is the primary store leader and is responsible for day-to-day operations, team leadership, staffing and scheduling, regulatory compliance, customer experience, inventory controls, and business performance. The position calls for someone who takes ownership, makes decisions, develops and holds employees accountable, and maintains high operational and compliance standards in a fast-paced, highly regulated environment. This is a full-time, on-site leadership position with flexibility to work some evenings, weekends, and holidays based on business needs.

Requirements

Demonstrated experience managing employees, schedules, performance, and daily business operations.
Strong leadership, communication, conflict-resolution, and problem-solving skills.
Ability to hold employees accountable while maintaining a professional and respectful workplace.
Strong attention to detail and commitment to regulatory compliance.
Ability to prioritize and make sound decisions in a fast-paced environment.
Comfort using point-of-sale, scheduling, and standard business technology.
Ability to obtain and maintain all credentials required to work in a Connecticut cannabis establishment.

Nice To Haves

Three or more years of retail management experience preferred.
General Manager or comparable leadership experience strongly preferred.
Cannabis retail experience is a plus; successful operations management in another highly regulated environment will also be considered.

Responsibilities

Lead the overall day-to-day operation and performance of the store.
Provide visible, consistent leadership to Team Leads, Budtenders, and other store employees.
Set expectations and hold employees accountable for performance, attendance, conduct, customer service, and compliance.
Coach and develop employees, and promptly address performance or operational concerns.
Create a professional workplace focused on communication, accountability, and teamwork.
Develop and maintain employee schedules based on business needs, availability, and store coverage.
Manage call-outs, attendance issues, vacation requests, and changing staffing needs.
Identify staffing needs and partner with Human Resources and the Director of Operations on recruiting and hiring.
Participate in interviewing, onboarding, training, and employee development.
Maintain compliance with Connecticut cannabis regulations and company policies and procedures.
Ensure employees follow compliance, security, identification-verification, inventory, and product-handling procedures.
Conduct routine compliance checks and address deficiencies promptly.
Maintain required documentation, records, logs, and operational controls.
Support regulatory inspections, internal audits, and compliance reviews.
Monitor sales, customer traffic, labor utilization, inventory, and other key performance indicators.
Identify opportunities to improve sales, productivity, customer experience, and store performance.
Manage labor responsibly while maintaining appropriate staffing and compliance coverage.
Implement company promotions, initiatives, and operational priorities.
Develop and execute action plans when performance falls below expectations.
Ensure customers receive knowledgeable, professional, and welcoming service.
Reinforce customer service expectations and ensure employees maintain product knowledge and responsible cannabis retail practices.
Address escalated customer concerns professionally and efficiently.
Ensure inventory is properly received, stored, tracked, transferred, and reconciled.
Monitor and investigate inventory discrepancies.
Maintain controls over cash, products, keys, access credentials, and company assets.
Support inventory counts, audits, and loss-prevention efforts.
Communicate regularly with the Director of Operations about store performance, staffing, compliance, employee concerns, and operational needs.
Ensure company communications and operational changes are communicated effectively to employees.
Document significant operational and employee matters.
Follow through on commitments, action items, and deadlines, and determine when issues require additional operational, HR, or executive support.