Dispensary Assistant Manager

C3 Industries•Grand Rapids, MI

About The Position

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan. It operates the High Profile Cannabis Shop retail network and several product brands, including Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. High Profile locations serve customers in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey. The Assistant Store Manager supports the dispensary’s daily operations, with a focus on revenue growth, regulatory compliance, employee supervision, and exceptional customer service. Working closely with the Store Manager, this role helps implement sales strategies, support employee development, and guide customers toward informed cannabis purchases. The position is based at the dispensary at 1148 Leonard St NW. The role includes supporting store performance and profitability, monitoring inventory and sales goals, maintaining the store’s visual standards, assisting with staff scheduling and development, and ensuring adherence to company policies, state regulations, and safety procedures. The Assistant Store Manager also serves as the store representative when the Store Manager is absent and handles opening and closing duties.

Requirements

1–3 years of retail management experience or equivalent.
Ability to motivate and influence others through personal actions and example.
Experience with POS and inventory management systems.
Ability to open and close the store independently.
Strong problem-solving skills and adaptability when priorities change.
Results-oriented approach and commitment to quality, performance, and deliverables.
Ability to multitask and prioritize effectively.
Strong oral and written communication skills, including professional business correspondence.
Must be at least 21 years of age and able to pass a background check.
Must be able to obtain and maintain required state licenses based on work location.
Ability to remain stationary, move around the work area, and operate standard office, retail, or production equipment as applicable.
Ability to communicate effectively, including through speaking and hearing.
May occasionally need to bend, stoop, reach, crouch, or perform repetitive motions.
May occasionally need to lift, carry, push, or pull up to 50 pounds; frequent lifting and movement of up to 25 pounds may be required.
May need to stand, walk, or sit for prolonged periods.

Responsibilities

Assist the Store Manager in planning and implementing strategies to attract and retain repeat customers.
Support store performance, focusing on sales growth, operational efficiency, profitability, customer service, and brand loyalty.
Lead by example on the sales floor and at the register, actively engaging customers and delivering excellent service.
Track weekly, monthly, quarterly, and annual sales goals by creating reports and analyzing data.
Monitor and maintain inventory, assist with product intakes, and report discrepancies to the Store Manager.
Participate in management and store meetings and suggest employee development, sales, and organizational improvements.
Maintain visual standards for merchandise presentation, signage, lighting, and general maintenance.
Assist the Store Manager with developing the store schedule to ensure appropriate coverage during peak hours.
Handle and mitigate customer complaints professionally.
Educate and coach employees on product knowledge, inventory, POS, customer loyalty programs, loss prevention, state compliance, and safety protocols.
Follow cash-handling policies and complete daily cash management and compliance reporting responsibilities.
Participate in counting, pooling, and splitting tips as assigned by management.
Assist with interviewing, onboarding, training, and developing new and current employees.
Ensure employees follow company policies and guidelines, and represent the store when the Store Manager is not present.
Open and close the store, including securing the premises, preparing registers, and completing end-of-day reports.