Dispensary Assistant General Manager

Eastbound Collective•Bridgeport, CT

10d

About The Position

The Assistant General Manager supports the general operations of a cannabis dispensary and works closely with the General Manager to ensure smooth day-to-day functioning and an exceptional customer experience. The role combines retail team leadership, customer service, regulatory compliance, inventory and financial support, and maintaining an organized and secure dispensary.

Requirements

High school diploma or equivalent.
Two years of retail experience, including at least one year in a leadership or supervisory role.
Strong knowledge of cannabis products, strains, and industry trends.
Excellent communication, interpersonal, and customer service skills.
Ability to work in a fast-paced environment and adapt to changes.
Proficiency with point-of-sale systems, inventory management, and Microsoft Office Suite.
Strong attention to detail and organizational skills.
Passion for the cannabis industry and commitment to compliance.
Must be at least 21 years of age.

Responsibilities

Assist the General Manager in overseeing daily dispensary operations and ensuring compliance with regulations and company policies.
Lead and manage the dispensary team when the General Manager is absent.
Train, coach, and mentor staff to support strong product knowledge and customer service.
Collaborate with the General Manager to develop and implement operational procedures and policies.
Maintain knowledge of cannabis products, strains, and consumption methods to provide accurate information to customers and staff.
Assist with inventory management, including ordering, receiving, stocking, and regular audits.
Process transactions accurately and ensure sales comply with state and local regulations.
Handle customer inquiries, concerns, and complaints professionally and promptly.
Help plan and execute marketing and promotional activities to increase sales and customer engagement.
Assist with staff scheduling to provide appropriate coverage during peak hours and events.
Maintain a clean and organized dispensary, including displays and product presentation.
Collaborate with vendors, suppliers, and distributors to maintain positive relationships and negotiate favorable terms.
Uphold security protocols to protect products, assets, and personnel.
Stay updated on industry trends, regulations, and best practices.
Participate in team meetings and contribute ideas to improve dispensary operations.
Assist with financial management, including tracking expenses and monitoring sales performance.