Dispensary Assistant General Manager
About The Position
The Assistant General Manager is a key operational leader who supports the General Manager in all aspects of dispensary performance. The role drives operational excellence, regulatory compliance, financial performance, inventory integrity, and exceptional guest experiences while developing high-performing teams. The Assistant General Manager may serve as acting General Manager and helps execute company initiatives, coach leaders, and maintain The Garden’s culture of accountability. King City Gardens is a locally and veteran-owned cannabis company founded in 2023. It operates cannabis cultivation and manufacturing businesses and three dispensaries under The Garden brand. This position is based at 2927 Colerain Ave, Cincinnati, Ohio.
Requirements
- Three or more years of retail leadership experience.
- Experience leading teams, coaching performance, and managing key performance indicators.
- Leadership, team development, and performance coaching skills.
- KPI tracking and sales performance management skills.
- Knowledge of POS systems and Microsoft Office.
- Strong communication, organization, and problem-solving skills.
- Ability to maintain regulatory compliance and operational standards.
- Ability to resolve guest concerns and support a positive customer experience.
- Must be at least 21 years old.
- Must pass a background check and obtain and maintain a DCC employee badge.
- Must be able to meet background screening requirements consistent with Ohio cannabis industry standards.
- Ability to stand for extended periods and lift up to 25 pounds.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Familiarity with METRC and Dutchie.
- Strong understanding of dispensary operations and cannabis compliance.
Responsibilities
- Ensure compliance with Ohio Division of Cannabis Control regulations, company standard operating procedures, and security requirements.
- Support METRC compliance, inventory controls, audits, and corrective action plans.
- Maintain audit-ready documentation and investigate operational discrepancies.
- Lead daily store operations and ensure efficient opening and closing procedures.
- Support labor management, scheduling, payroll accuracy, and productivity goals.
- Drive sales performance using key performance indicators, including average order value, units per transaction, loyalty capture, and customer service metrics.
- Recruit, onboard, coach, and develop supervisors and team members.
- Conduct one-on-one coaching, performance evaluations, and development planning.
- Promote accountability, recognition, and succession planning.
- Ensure guests receive compliant, educational, and welcoming service.
- Resolve escalated guest concerns professionally.
- Coach teams on product knowledge, sales behaviors, and service standards.
- Review daily operational reports and key performance indicators.
- Partner with leadership to identify operational improvement opportunities.
- Communicate results and action plans across the leadership team.
- Serve as acting General Manager when needed.
- Perform other duties as assigned.
Benefits
- Health, vision, and dental plans for eligible full-time associates after 30 days.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
