Dispensary Assistant Manager

High Profile•Grand Rapids, MI

5d•Onsite

About The Position

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan. It operates the High Profile Cannabis Shop retail network and several cannabis product brands. The Assistant Store Manager supports daily dispensary operations, helps drive revenue growth while maintaining compliance with state regulations, supervises staff, and provides exceptional customer service. The role works closely with the Store Manager to implement sales strategies and support employee development. It also requires knowledge of cannabis products to help customers make informed purchases and improve the customer experience and store profitability. The dispensary address is 1148 Leonard St NW. The Assistant Store Manager helps oversee store performance, including sales growth, operational efficiency, profitability, customer service, inventory, staffing, compliance, and store presentation. The role may serve as the store representative when the Store Manager is absent and is responsible for opening and closing the store. C3 Industries' mission is to share its love of cannabis with the world.

Requirements

1–3 years of retail management experience or equivalent.
Proven ability to motivate and influence others through personal actions and example.
Experience with POS and inventory management systems.
Ability to open and close the store independently.
Strong problem-solving skills and adaptability in response to changing priorities.
Strong results orientation and commitment to quality, performance, and deliverables.
Ability to multitask and prioritize effectively.
Strong oral and written communication skills, including the ability to correspond professionally and in a businesslike manner.
Must be at least 21 years of age and able to pass a background check.
Must be able to obtain and maintain required state licenses based on work location.
Ability to remain stationary, move around the work area, and operate standard office, retail, or production equipment as applicable.
Ability to communicate effectively, including exchanging information through speaking, hearing, and other means as necessary.
May occasionally need to bend, stoop, reach, crouch, or perform repetitive motions.
May occasionally need to lift, carry, push, or pull up to 50 pounds; frequent lifting and movement of up to 25 pounds may be required.
May be required to stand, walk, or sit for prolonged periods depending on the role.

Responsibilities

Assist the Store Manager in planning and implementing strategies to attract and retain repeat customers.
Support store performance, focusing on sales growth, operational efficiency, profitability, and customer service.
Lead by example on the sales floor and at the register, engaging customers and delivering exceptional service.
Track weekly, monthly, quarterly, and annual sales goals by creating reports and analyzing data.
Monitor and maintain inventory, assist with intakes, and communicate discrepancies to the Store Manager.
Participate in management and store meetings and contribute suggestions about employee development, sales opportunities, and organizational improvements.
Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance.
Assist the Store Manager with developing schedules to ensure appropriate coverage during peak hours.
Handle and mitigate customer complaints professionally.
Educate and coach employees on product knowledge, inventory, POS, customer loyalty programs, loss prevention, state compliance, and safety protocols.
Follow cash-handling policies; perform daily cash management and compliance reporting in accordance with company policy.
Participate in counting, pooling, and splitting tips as assigned by management.
Assist with interviewing, onboarding, training, and developing new and current employees.
Ensure employees follow company policies and guidelines and represent the store when the Store Manager is absent.
Open and close the store, including securing the premises, preparing registers, and completing end-of-day reports.