General Manager, Central Fill

Albertsons•Irving, TX

1d•Onsite

About The Position

The Central Fill (CF) General Manager is responsible for creating and maintaining a new, highly efficient and productive Central Fill Pharmacy location in Irving, Texas. This role combines healthcare operations with technology and high-tech machinery, with a focus on production line management, customer experience, team development, staffing, policies and procedures, regulatory compliance, and continuous improvement of KPIs to meet financial goals. The General Manager oversees pharmacy, technical, production, and maintenance staff and works closely with the Pharmacist in Charge (PIC), CF vendors, product and service delivery leaders, store partners, and other Albertsons teams. The role leads site operations and people programs, translates business strategies into clear objectives, ensures compliance and service goals are met, and develops workflow improvements and quality programs. It also monitors customer service performance and prescription turnaround times, identifies business opportunities, implements programs, and collaborates with site and business leaders to drive innovation and optimize services. Travel of up to 10% may be required to visit remote operations, business partners, and the General Office.

Requirements

Bachelor's degree required.
At least 5 years of experience delivering projects or objectives on time and within budget.
At least 2 years of experience leading a large team.
Strong leadership skills.
Ability to travel up to 10% of the time to visit remote operations, business partners, and the General Office as needed.

Nice To Haves

Master's degree preferred.
Licensed Pharmacist in Arizona preferred; willingness to obtain supplied state pharmacist licenses if needed.
Process systems experience, such as Lean Six Sigma or Kaizen.
Mail order and central fill pharmacy experience.
Knowledge of pharmacy systems and systems integration.
Experience handling software and hardware in a warehouse environment.

Responsibilities

Ensure superior morale and effective management of all team member programs.
Translate business strategies into clear objectives for site members.
Select, mentor, train, and manage on-site staff to optimize production processes.
Develop team member engagement and empowerment, encouraging problem-solving and accountability while supporting a diverse and inclusive workplace.
Direct efforts to ensure service delivery and efficiency align with Albertsons service and compliance goals.
Work with the Pharmacist in Charge to execute best practices and meet applicable regulatory requirements.
Manage daily Central Fill Pharmacy operations and develop workflow improvements that drive KPIs.
Translate organizational goals and growth opportunities into actionable tasks.
Develop and maintain quality improvement programs to support efficiency.
Develop projects, reports, and strategies that support site and organizational goals.
Monitor and improve customer service performance, including prescription turnaround times, service quality and response times, and order accuracy.
Identify new business opportunities and oversee implementation of new programs.
Establish and maintain constructive working relationships with site and business leaders across Albertsons.
Partner with Albertsons business entities and Centralized Services teams to drive innovation and service optimization.
Serve in a leadership role for oversight and other visits.
Perform the essential job functions of the position with or without reasonable accommodation.