Central Fill Operations Lead
About The Position
The Central Fill Pharmacy Operations Lead is a hands-on operational lead and subject matter expert who supports the safe, accurate, and efficient flow of pharmacy production and fulfillment activities. The role coordinates daily workflows, supports associate training, maintains Standard Operating Procedures (SOPs), monitors operational performance, researches pharmacy incidents, and helps resolve day-to-day production issues. The Lead partners with operations leadership to help ensure production goals, shipping commitments, training requirements, and applicable pharmacy procedures are consistently met. This is an on-site position supporting a central fill pharmacy operation, with regular interaction across pharmacy production, fulfillment, shipping, and operations teams. The role involves occasional warehouse work, such as picking and packing, and walking the warehouse floor for four to six hours per day. The position requires lifting and carrying items weighing less than 15 pounds and working the designated site schedule to support daily operational requirements.
Requirements
- Typically requires 6 or more years of related experience.
- Experience working in pharmacy operations, central fill, fulfillment, production, distribution, or a similarly regulated operational environment.
- Experience using operational data, reports, or production metrics to identify and resolve issues.
- Experience working with documented procedures or Standard Operating Procedures (SOPs).
Nice To Haves
- Central fill, mail-order, specialty pharmacy, retail pharmacy, pharmaceutical distribution, or healthcare operations experience.
- Experience coordinating daily workflow or providing work direction in a high-volume production or fulfillment environment.
- Experience supporting employee training, cross-training, or refresher training programs.
- Experience conducting root-cause analysis or researching operational, quality, or pharmacy incidents.
- Knowledge of pharmacy regulations, quality standards, and regulated operating procedures.
- Experience maintaining operational trackers, KPIs, production reports, or other performance data.
- Experience with shipping, order fulfillment, production scheduling, or logistics processes.
- Strong problem-solving, organizational, communication, and attention-to-detail skills.
- Experience supporting continuous improvement or process improvement initiatives.
Responsibilities
- Serve as an operational subject matter expert, providing day-to-day guidance and support across central fill pharmacy operations.
- Create and coordinate daily work schedules and workflows to support production goals while meeting applicable state pharmacy requirements.
- Monitor production activity, provide work direction, and help troubleshoot operational issues that could affect safety, quality, accuracy, or productivity.
- Maintain and support Standard Operating Procedures (SOPs) and help ensure operational processes are consistently followed.
- Support the site’s training program, including required company training, operational training, and refresher training.
- Research pharmacy incidents using operational data, records, and system information to help identify root causes and opportunities for corrective action.
- Lead internal shipping activities to meet contractual pickup times and validate shipping accuracy.
- Maintain and evaluate operational trackers, records, and reporting used by management to monitor business and operational performance.
- Partner with supervisors and team members to identify workflow improvements and support efficient, consistent operations.
Benefits
- Competitive compensation package.
- An annual bonus or long-term incentive opportunities may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
